An Experience That Changed My Life

Topics: Management, Planning, Project management Pages: 5 (1104 words) Published: September 9, 2013
What is a good manager ?
A Manager is the person responsible for planning and directing the work of a group of individuals, monitoring their work, and taking corrective action when necessary. For many people, this is their first step into a management career. A manager's title reflects what he/she is responsible for. An Operations Manager is responsible for the operations of the company. There are many management functions in business and, therefore, many manager titles. Regardless of title, the manager is responsible for planning, directing, monitoring and controlling the people and their work. What makes a Good Manager

Good managers are essential to any successful organisation. An exceptionally good manager achieves a hard working, productive and effective workforce that punches above its weight in its performance. Good managers attract exceptional staff; they make the organisation a preferred employer; they help to increase market share; add to profits and surpluses, and reduce costs. Their staff are engaged, committed and ‘go the extra mile’. Managers, however, dance on a fault line - they either have the behaviours that inspire followers to do what they otherwise may not be willing to do, and without creating any psychological distress, or they do not and the costs will escalate and ripple for a long time So what makes a good manager?

A key to successful management is the relationship between the manager and his or her staff. It’s the manner in which managers manage people that separates the ordinary from the good and the exceptional. Good relationships are based on trust, commitment and engagement, and a good manager’s essential role is to build these relationships for the benefit of the organisation, so that the tasks that are set are completed with enthusiasm, effectively, on time and with the energy to do more. What are the attributes of a good manager?

A good manager is good at managing people, they ...
* They care.
* They have a good sense of humor.
* They have strong people skills.
* They posses strong communication skills, both verbal and written. * They have a sense of fairness in dealing with people and issues. * They exhibit consistency in behavior.
* They are able to control emotions and keep them out of decision making and interactions with other. * They are open minded.
* They are self-controlled, self-confident and secure.
* They are good listeners.
* They are flexible.
* They believe that employees are more important to his/her and the company’s success them he/she is. * They are mature.
* have staff who are commitment to them
* seek response and feedback to all communications with staff * know how to resolve conflicts as they arise and handle negative behaviour effectively * delegate wherever possible
* actively like to develop, empower and motivate staff and manage under performers * take the lead
* raise staff morale and are concerned for staff wellbeing * are conscious of the psychological contract
* enjoy managing the boss
* set clear and unambiguous objectives and discuss them with staff before setting them * performance manage staff and provide feedback on performance * engage in selection interviewing
* manage teams
* value everyone’s contribution.
A good manager is good at managing activities, they ...
* manage change effectively
* seek continuous improvement
* control and co-ordinate staff effectively
* engage in and enjoy crisis management
* influence the culture of teams
* focus on customers/clients and know how to improve business performance * conduct meetings efficiently
* are good at planning and organising themselves
* are good at both strategic and project management
* are good at risk management and can manage stress in staff A good manager is good at managing and developing themselves, they ... * achieve good results
* are assertive...

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