Preview

American Express - Corporate Governance Case

Powerful Essays
Open Document
Open Document
1990 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
American Express - Corporate Governance Case
American Express
Chairman/CEO Influence and Outcomes

7/30/2011

Table of Contents

American Express Overview 3

James D. Robinson 3

Success and Failures of Robinson 3

Board Of Directors 4

Decisions Required 4

Candidates for CEO Position 5

Robinson’s Strategy 5

Decisions Of The Board 5

Problems Faced By American Express 6

Solution 7

Lessons Learnt 7

References 7

American Express Overview

American Express Company (American Express), incorporated in 1965, is a global service company The Company’s principal products and services are charge and credit payment card products and travel-related services offered to consumers and businesses around the world. American Express Company and its principal operating subsidiary, American Express Travel Related Services Company, Inc. (TRS), are bank holding companies. It is principally engaged in businesses comprising four reportable operating segments: U.S. Card Services, International Card Services, Global Commercial Services, and Global Network & Merchant Services. Its range of products and services includes charge and credit card products, expense management products and services, consumer and business travel services, stored value products, such as Travelers Cheques and other prepaid products, network services, merchant acquisition and processing, point-of-sale, servicing and settlement, and marketing and information products and services for merchants, and fee services, including market and trend analyses and related consulting services, fraud prevention services, and the design of customized customer loyalty and rewards programs. In November 2010, it acquired Accertify Inc., a provider of solutions that help merchants combat fraudulent online and other card-not-present transactions.

James D. Robinson

In 1977, James D Robinson was appointed CEO and Chairman of American Express. He continued to hold this position till 1992. He outlined a vision of a financial empire that would



References: • http://people.forbes.com/profile/james-d-robinson/20799 • http://www.marketwire.com/press-release/ • http://www.nndb.com/people

You May Also Find These Documents Helpful

  • Good Essays

    On the allegations related to the Age Discrimination in Employment Act, Title VII of the Civil Rights Act, and the Minnesota Human Rights Act, the parties agreed that McDonnell Douglas analysis applies (McDonnell Douglas Corp. v. Green). Applying McDonnell Douglas means that the plaintiff must establish a prima facie case of discrimination. At that point, the defendant must produce a legitimate non-discriminatory reason for its actions. In response to the defendants reasoning, the plaintiff must then demonstrate that the nondiscriminatory reason offered by AEFA was a pretext for…

    • 463 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future, like most credit card companies, they want to be competitive and responsive to the needs of the consumer.…

    • 1361 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Corporate Governance RBS

    • 1526 Words
    • 5 Pages

    Dey, Iain andKate Walsh. “How Fred shredded RBS.” Sunday Times. 8 February 2009. <http://www.thesundaytimes.co.uk/sto/business/article148906.ece>. Accessed 17 November 2014. Online.…

    • 1526 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    The American Express Card

    • 10361 Words
    • 42 Pages

    41 million “cardmembers” (see Exhibit 1). American Express commanded nearly a 24% share of U.S.…

    • 10361 Words
    • 42 Pages
    Good Essays
  • Powerful Essays

    Corporate Governance

    • 2329 Words
    • 10 Pages

    Its business grew rapidly and expanded into Europe and the USA. One.Tel had 2.4 million customers world-wide including 500,000 in the United Kingdom. One.Tel came to do business reselling Optus Mobile Phone Services, reselling Telstra Local and Long Distance International Calls, reselling Telstra internet services, selling pre-paid phone cards for long distance calls, and set about but did not complete constructing a mobile phone network of its own. A huge expansion of activities and liabilities was involved in constructing the network, including contracts committing expenditure of more than $1.1 billion with lucent Technologies. The Group associated with One.Tel employed 3000 workers throughout the world and had many subsidiaries. In 1999 News Ltd and Publishing and Broadcasting Ltd made investment around $1 billion in One.Tel…

    • 2329 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    The key components of the architecture American Express has created were the ability to more effectively do business utilizing new payment methods and mobile devices. This was done through technology road map, reference architecture road map and utility/capacity road map. The enterprise architecture team created road maps to understand the leadership, organizational structure and directions and processes to make sure American Express's Information Technology correlates with this changes in demand placed upon the use of new payment methods and mobile devices and their alignment with the organization's mission, goals, and objectives. This is the architecture governance.…

    • 536 Words
    • 3 Pages
    Good Essays
  • Best Essays

    American Express is a company with a lot of history that continues to excel in the Global financial market. From credit cards and travelers cheques to business finance management and social cause involvement, American Express handles worldwide business in a manner that is simply unmatched and unbeatable by other Global financial companies.…

    • 2868 Words
    • 12 Pages
    Best Essays
  • Good Essays

    In the 1800s, the well known financial services company, American Express, started out doing nothing more then shipping packages. In that business, they learned that "the most important things people needed to ship were money." After slowly progressing for over 100 years, they introduced their first charge card. They now have four different cards including the Optima card which is a true credit card, allowing people to actually borrow money. American Express has prided themselves on their ability to evolve and meet the needs of the market. However, as technology continues to advance in all areas, they must find new and creative ways to appeal to a tech-savvy market while still gaining an overall edge on their competitors.…

    • 644 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Company Overview Who doesn’t know American Express and their famous logo, the Roman Centurion? American Express has become a household name for much of the world; the brand itself is prestigious and powerful, while their service is world renowned. American Express’s humble beginnings started way back in 1850 when Henry Wells, William G. Fargo, and John Warren Butterfield launched an express mail business in Buffalo, New York (Grossman, 1987). Business was great and profits soared, mainly because there were no competitors at the time and their movement of express shipments such as goods, securities, and currency stretched all through New York.…

    • 1095 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Marsh & McLennan Companies (MMC) founded in 1871, is a global insurance brokerage firm providing advice and solutions in the areas of risk, strategy and human capital. It has clients in more than 100 countries and a workforce of more than 60,000 employees as indicated in MMC 1st quarter results report on April 21 2004.…

    • 1547 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    Kenneth Chenault, is the current CEO of American Express Credit Card services. He started working in American Express in 1981, in the Strategic Planning Group. Since then, he has worked his way up, climbing the corporate levels and getting elected as the CEO of American Express in 2001 (Barton , 2011). Ken Chenault has been widely praised in the media, newspapers, speeches and various other events for his ethics, integrity and management skills. His leadership skills, management methodology and distinct way of work makes him one of the most ethical leaders in the industry today.…

    • 1745 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    American Express Case Study Research Papers, Essays, and Term Papers 1-800-351-0222 or 310-313-1265 Or Order On-Line! American Express Case Study Term Paper ID:27345 Get This Paper Free!or Buy This Paper Essay Subject: Analyzes the successful management changes instituted at American Express in the 1980s by CEO Lou Gerstner.... Pages / 1800 Words 1 sources, 3 Citations, APA Format rating 32.00 More Papers on This Topic Paper Abstract: Analyzes the successful management changes instituted at American Express in the 1980s by CEO Lou Gerstner. Paper Introduction: American Express Case Study Description Much of the success of American Express during the mid1980s was attributed to the entrepreneurial management philosophy of Lou Gerstner, chairman of American Express TRS. He himself indicated that it was not his original intent to come in to American Express and institute corporate entrepreneurship.…

    • 1938 Words
    • 8 Pages
    Better Essays
  • Satisfactory Essays

    Financial public: American express is an old and well known company across the world, therefore it can obtain funds.c vfdgvfbg…

    • 371 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    Corporate Governance

    • 2489 Words
    • 9 Pages

    Corporate Governance has evolved from the early days of merchants and monopolists and the concept of corporate governance is as old as trade but the phrase is new. (Tricker 2011).At its simplest, corporate governance can be regarded as being ‘about promoting corporate fairness, transparency and accountability’ (Wolfensohn 1999).…

    • 2489 Words
    • 9 Pages
    Best Essays
  • Powerful Essays

    QuickBooks For Mac 2012 V1

    • 85703 Words
    • 496 Pages

    other countries. American Express is a registered trademark of the American Express Company. LightSpeed is a…

    • 85703 Words
    • 496 Pages
    Powerful Essays