Airline Reservation System

Topics: Computer reservations system, Airline tickets, Airline Reservations System Pages: 11 (2468 words) Published: January 9, 2013
Chapter 1
Historical Company Background

A Travel Agency is an agency engaged in selling and arranging transportation, accommodations, tours and trips for travelers also called Travel Bureau. Thus, it uses Airline Reservation System for fast access to airlines regarding booking tours and searching availability.

Airline Reservation System is the process of checking and booking available slots for airline, hotels, and cruise. It has different kinds such as Amadeus, Abacus, Galileo and Cupid. Amadeus is widely used by different agency worldwide. Thus, Abacus is concentrated to our very own continent, Asia.

Spectrum Travel and Tours is a part of the biggest Pharmaceutical Company in the Philippines known as UNILAB. It was found by Mr. Jeffrey Y. Campos, chairman of UNILAB and opened its doors to the travel industry last 04 March 2002. Since its establishment Spectrum Travel has become one of the leading travel agencies/tour operators with a reputation of the highest quality of products and services. Spectrum Travel and Tours is located at the Pavilion building, Mandaluyong City. Its vision is to make Spectrum Travel the provider, in the travel industry, of quality service of the highest standard. Also with the mission of providing a service that will offer the best value for money while at the same time, maintain a sustainable profitable operation. Thus, its objective is to provide efficient & quality service that offers the best value for money

Airline Reservation System
Spectrum Travel and Tours uses Abacus as the company’s Airline Reservation System. Thus, knowing that it is concentrated to continent of Asia the agency preferred to use such. Also having the knowledge of different basic codes of the Abacus system it will be easy to use other Airline Reservation System like Amadeus and Galileo and provide easy information to clients.


Nature of Business

Service Offered
Spectrum travel and tours offers an array of products and services that includes Passport and Visa processing, Philippine Airlines domestic ticketing, International Airlines Ticketing, Domestic and International Itinerary Planning, Hotel Reservations, and Tour Packages, Worldwide Airport-Hotel-Airport Transfers, Cruise lines, Travel Insurance, 24/7 Travel Assistance and MICE(Meeting, Incentives, Conference, and events). Partnership

The agency is tied up with hotels namely Hotels Pro, and Hotel Beds as partners in providing a good service and satisfaction to its clients. Packages
The company offers both International and Domestic Tour Packages that suits the client capacity in availing their preferences.


Organizational Set-up of the Company

Organizational Chart

General Manager

Sales & Mktg
Operations Manager


Documentation Assistant

Gen. Clerk


Duties and Responsibilities

To supervise the operations in all of the departments
To Manage all major transactions within the travel agency •To be able to have regular meetings with all department heads •To direct all people within the travel agency
To be able to maintain unity between all departments
To encourage all employees to be more productive and effective •To be able to produce a friendly working environment for all departments


Monitor all of the travel agency’s finances
Make sure that the employees within the department are doing the assigned tasks/job to them right •He/She consults with tax attorneys and prepares tax statements and payments •Should be transparent with all transactions done for all departments, if not the General Manager to see •Should be able to maintain clarity in all the process done within


To be able to do their work within the...
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