advantages and disadvantages
Improves Reputation - TQM programs have the advantage of improving corporate as well as product reputations in the marketplace, because errors and defective products are discovered much more rapidly than under a non-TQM system, and often before they are ever sent to market or found in the hands of the public.
Higher Employee Morale - Compared to employees who are motivated, disengaged workers are less efficient, miss more workdays and cost organizations thousands of dollars in lost productivity. Keeping employee morale high is one of the best things you can do to instill loyalty and maintain a productive workplace. Morale affects how motivated your employees are to work for you, suggests how much they will do while on shift, and will influence how long they will stay on staff. As a manager, much of the mood within the organization is in your hands. Make sure you do your part to keep morale levels high:
Lower cost - TQM lowers costs throughout the business infrastructure and organization. Because it is an all-encompassing quality management program, TQM helps different departments to communicate their needs, problems, and desires with each other, so that workable solutions can be found that will help the organization cut costs throughout the supply chain, distribution chain, shipping and receiving, accounting and management departments without losing productivity or the ability to operate rapidly in the face of change.
Quality Control Inspectors - Quality control inspectors make sure that everything from raw materials to finished products meets quality and safety standards specified in the purchasing documentation. All production processes, whether large or small, requires elements of quality control and all inspection and testing is carried out to specified requirements that have been agreed between the purchaser and the supplier. Quality control inspectors normally work in a laboratory, workshop or office. They visit the factory floor to take samples of products and inspect production, and to discuss problems with colleagues.
Reduce Employee – If you want to have an effective hiring campaign, you have to think long term. When hiring new employees, it can be difficult to consider how they will benefit your organization for the long haul. Fortunately, there are a variety of ways to make sure you pick the right employees who will stay with your company. The following are instructions on how to prevent quick employee turn-around.
Disadvantage of Total Quality Management (TQM)
Initial Introduction Costs – A project's initial costs are those that are incurred during the design and construction process. For project alternatives that use new and relatively unproven technologies, special care are needed to develop realistic estimates of the initial costs. It may be appropriate to perform a sensitivity analysis to determine how higher costs for unanticipated changes to the design would affect the project's cost efficiency.
Benefits may not be seen for several years –
Workers may be resistant to change may feel less secure in jobs – Workers may feel that their jobs or occupations within the company are at risk under a comprehensive TQM program, and as a result, they may be slow or resistant to making the necessary changes for the TQM program to work properly. In addition, skilled workers may be lost as they decide to leave because of their unease at the direction that things are headed within the company, or they may not implement things properly, causing increased costs.
High costs of time - The high cost of implementing a TQM program, and the fact that it may take several years for the program to be fully implemented before results and benefits are seen, can be a huge disadvantage to a TQM program, especially in today's uncertain economic conditions. TQM should be considered a long-term investment.
Ethics and Trust
Atmosphere - A wholesome atmosphere makes for a comfortable one, in which all types of personalities can work together. An advantage of teaching work ethics to every employee who becomes a part of your business is that it makes it clear that professional behavior is a must. If your employees understand the importance of not engaging in distasteful speech or practices, they will strive to maintain a pleasant and friendly environment that customers and other employees can enjoy. For instance, if you own a small clothing shop, patrons are likely to browse longer and eventually spend more money if your staff is professional and not gossipy, loud or engaging in "street" language.
Personal Responsibility - A quality training initiative on ethics helps focus your employees' attention on personal responsibility. The worker is taught that he is expected to deal fairly with everyone and to work to the best of his ability. The company becomes more secure because employees are reminded of their responsibilities to treat you, other workers, customers, and company equipment and materials with respect. When you and all of your workers set high expectations for personal responsibility, procrastination decreases and productivity increases.
Teamwork - A work ethics training program promotes teamwork by instilling trust in co-workers. People are more likely to be amenable to working together when they appreciate and respect one another. Work ethics include the concept of shared commitment to a purpose. According to Change Magazine, a business is a type of social interaction in which participants come together to build something that cannot be accomplished singly. As a small-business owner, it is important that you and your workers plan and work together to achieve goals. For example, you can implement a Monday morning meeting in which the staff designs a work plan for the week that might include promoting a particular product. Then, as a team, everyone can focus efforts in that direction.
Staff Morale - A workplace in which an ethics code has been instilled is a naturally pleasant place. Employee morale rises in an atmosphere that promotes good behavior and honest interactions. Workers feel more valued and, in turn, value the work they are doing when they feel the company they are employed by is respectable and purposeful. Expect your workplace to be livelier and more work to get done when employees are trained in ethics.
Avoid Scandal - Many businesses have failed due to situations in which employers and employees are found to have engaged in wrongdoing. Small businesses need to stay above board in all their operations to avoid any appearance of impropriety. According to Professional Services Source, companies must take care to build a solid, upright venture that is not vulnerable to a ruinous scandal. Solid training in ethical behavior is necessary to assure everyone in the workplace is fully aware that they must maintain a high level of professionalism to continue in their employment. For example, an ethical workplace would likely show zero tolerance for such behavior as theft, harassment and immoral behavior, meaning that the business owner would terminate any employee caught engaging in an ethics offense.
Do Human Beings Have an End - One of Aristotle's first assumptions is that all things have a purpose or end at which they aim. He then goes on to say that the end of human life is happiness, and that all human beings aim at that. First, is it true or proven that all things have an end or purpose.
Are Morals Naturally Implanted - A second major assumption by Aristotle is that the tendency to be moral is naturally implanted in human beings. What evidence is there to support that claim? Many would argue that morality is not some innate characteristic or idea, but rather something that is taught and learned from experience. The only tendency humans have is to be able to reason, and reason in and of itself does not necessarily imply morality, although it is thought by many, Aristotle included, being its basis. Is it really true, however, that human beings have a natural, innate tendency to be moral? Some argue in the affirmative and some argue the opposite, but there is no clear evidence or proof that Aristotle's assumption is true.
Conflicting virtues - What happens when virtues conflict, for example, when honesty and kindness conflict, or honesty and loyalty to one's friends? "It only leaves you wondering which virtue takes precedence".