Advantage of Online-Booking Reservation in Hotel Establishments

Topics: Hotel, Hotels, Cagayan de Oro City / Pages: 19 (4586 words) / Published: Oct 16th, 2012
ADVANTAGE OF ONLINE – BOOKING RESERVATION IN SELECTED HOTEL ESTABLISHMENT: BASIS FOR POLICY ENHANCEMENT

A Research Paper Presented to The College of Hotel and Restaurant Management St. Michael’s College Iligan City

In the Partial Fulfillment of the Requirements of the Subject Research Proposal

May Ann B. Arcay Mareil V. Maambong Junley T. Pulmones

October 2012
Chapter 1
THE PROBLEM AND ITS SETTING
Introduction
Does online-booking reservation in hotel establishment really gives benefits to the customers?
Nowadays, some of us love to travel around the world but the first thing that comes to our mind is the availability of room accommodation of the hotel. The hotel is a lodging establishment providing meals and other services that could give satisfaction to the guest. Hotel reservations are done prior to the arrival of the guest in order to avail the room type that he had made prior arrangement. Recently, hotel establishments are offering online-booking reservation to facilitate the customers and to get the complete details of the chosen accommodation of their preference. As the technology goes wider, the internet is the key to make business transaction to the hotel of their choice. With the help of online hotel reservation system, booking arrangements are made fast and easy by the use of the customers’ credit card or online banking



Bibliography: Book Carino, Celia E., 2008, “The Hospitality Industry”, pg August 24, 2012Dear Sir/Madam: Praise be Jesus and Mary!

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