ADM 3685

Topics: Management, Total quality management, Quality management Pages: 3 (879 words) Published: November 23, 2014

University of New Brunswick

Faculty of Business Administration

Academic Year:
2014-2015

COURSE OUTLINE
ADM 3685 [FR01A]
TOTAL QUALITY MANAGEMENT

Instructor:
Dr. M. A. Rahim
Term:
Fall 2014
Office:
Tilley 336
Day(s):
T, Th
Phone:
458-7335
Time:
1:00 – 2:20 pm
E-mail:
rahim@unb.ca
Classroom:
T223
Office Hours:
T, Th 10:00 – 11:50 am

A.COURSE DESCRIPTION

Topics include business quality management, the total quality system, management strategies for quality, engineering technology of quality, statistical technology of quality, implementing total quality management in the Manufacturing and service sector. A comparative analysis of five of the world's most influential theorists on the subject of total quality management: W. Edwards Deming, Philip Crosby, J.M. Juran, Armand Feigenbaum and Taguchi. The objective is to demonstrate, apply and integrate the knowledge gained in the BBA program. This course will be theme based, and focus on field studies, addressing issues of ongoing businesses and organizations.

Pre-Requisite(s):ADM 2623 or permission from the instructor. B.COURSE OBJECTIVES

The course introduces the technique and concepts of operations and supply chain management in decision making both in manufacturing and service sectors. The general quantitative tool that is taught in the course is optimization. In order to solve a business problem with optimization techniques, the student has to recognize what are the decision variables, the objective, and constraints of a given business problem. Moreover, the student has to identify, and model the relationship between the decision variables and the objective and constraints of the problem. Every business problem addressed in the course requires this process.

C.ASSURANCE OF LEARNING

Major projects in this course consist of a chapter presentation and a project report. Students learn to analyze and assess supply chain management issues, in order to...
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