Address the range of communication requirements in own role
Communication affects my work setting in many ways, between the service user, their families and friends, management, carers, senior carer and medical professionals. This may be done in person, body language, telephone calls, written correspondence. effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care for the service user. In my role, it is important that I communicate in the correct way to ensure that the needs of the service user are understood and dealt with correctly
Communication problems vary between each individual depending on their disability or illness. Examples of these are -
This is one of the most common mental health problems within older people. It is a progressive disorder affecting the individual’s memory. It affects speech, understanding, concentration and motivation. -
Sensory disabilities- The two main senses with which humans rely on to interact with others are sight and hearing.
Without these senses communication will be affected
Hearing loss can range from someone who is profoundly deaf, to someone who is hard of hearing Individuals, who were born deaf, will usually have learnt sign language so will be able to communicate, whereas individuals who have lost their hearing will need more support in learning to communicate effectively. Sight loss can affect communication greatly.
More than 90 per cent of communication is made through non-verbal communication; this is done by body language. Facial expressions, hand gestures, our posture all forms part of our communication. An individual without sight will struggle as they are missing out on a large amount of information needed to communicate effectively As with hearing loss, losing your sight later on in life creates difficulties and new communication methods will be needed. In my job role as Care assistant it is important to have good communication skills I need to communicate well with service user’s families, carers, colleagues and other professionals on a daily basis. I use several different forms of communication within my role. Interpersonal skills enable me to interact with another person successfully.
Having good communication skills are vital for working in this role as they help to develop positive relationships with service users and their families and friends to understand and meet their needs. This enables me to build positive working relationships with work colleagues and other professionals. This also gives me the tools to share information with people using my services by providing and receiving information, which enables me to report and plan on the work I do with other people.
Another form of communication is by being positive and reading people’s body Language and facial expressions to listen and understand their feelings. This is very important to ensure that effective communication is taking place. This will be overcome by regular contact, to get to know the service user to understand their anxieties and communication needs to be able to put them at ease and to give them the opportunity to express themselves properly.
There are many barriers to communication. Anything which stops communication is a barrier. You should firstly always ensure that you are not creating the barrier yourself. You should be certain that you are not making it difficult for people to understand, you should talk to them with the appropriate language, avoiding professional jargon and terminology.
Physiological barriers- these could include sight and hearing difficulties. Tiredness and Ill health can also cause difficulties in communication. Psychological barriers- individuals with depression, personal problems and worries can lead to a loss of concentration. Also memory loss- problems, such as dementia. Language/Cultural differences...
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