In our textbook, Business Communications: Polishing Your Professional Presence, professionalism is described, as the qualities that make you appear business like in the workplace. The textbook defines it as being appropriate, clear, and ethical. Some things that they included were style, word choice in writing and presenting, body language, and even tone. In one of the letters I proposed, I had to be professional and construct myself as an employee from an insurance company. It was important to apologize and be sympathetic with the customer even when I thought I was explaining details right on the phone. It’s professional to apologize and be the bigger person, in which I did. Being professional isn’t only about being appropriate and polite but also using good ethics. Decision making was a big factor in the emails and letters. Deciding how to apologize and break bad news was tough but it was exciting and taught me how to stay professional and use good ethics.
Choosing Direct or Indirect The textbook states to use direct organization by stating the purpose and main ideas before the supporting details.