Acct 504 Quiz 4

Exam 1 for Customer Relations for Mangers | | | | Materials, products and services that are state of the art, competitively priced and meet the needs of customers are the elements that define a successful organization. These include: Answer | | | | | Correct Answer: | Products and services | Response Feedback: | | | | | | | | | The number of women in the workforce continues to grow and is projected to increase from about 47 percent in 2000 to approximately 75 percent in 2010. Answer | | | | | Correct Answer: | False | | | | | | | | According to the US Census figures for 2000: Answer | | | | | Correct Answer: | 50.5 percent of US households have and use Internet access | | | | |
Answer | | | | | | | Correct Answer: | False | | | | | | | | Ethical behavior is based on values of the society, organization and employees. Answer | | | | | Correct Answer: | True | | | | | | | | Resentment, frustration and retaliation often result when employees believe their supervisor is: Answer | | | | | | | Correct Answer: | Misusing his or her power | | | | | | | | Customers are concerned about value for their money and/or effective and efficient service. Answer | | | | | | | Correct Answer: | True | | | | | | | | The determining factor in goal attainment is: Answer | | | | | | | Correct Answer: | You and your attitude toward achieving the goals | | | | | | | | The response to a sender's message that allows both the sender and receiver to know that a message was received correctly is: Answer | | | | | Selected Answer: | Verbal feedback | | | | | | | | It is cheaper to get new customers than to keep the old ones. Answer | | | | | | | Correct Answer: | False