abuse

Topics: Personal computer, Computer, Portable computer Pages: 10 (3844 words) Published: May 28, 2014
http://www.monash.edu.au/lls/llonline/writing/general/report/1.xml

Read this sample case study report and click on the highlighted text to see comments about the report.

Portable computer Use at client sites
The title of the report
Be consistent in your use of capitals and lower case letters: Portable computer use at client sites Portable computer Use at client sites

Prepared for Freda Smith, general manager
the name and position of the person who authorised the report Prepared for Freda Smith, general manager

by Belinda Gibson, training coordinator
the name and position of the person who prepared the report by Belinda Gibson, training coordinator

March, 1998
the report completion date
March, 1998

All purpose training company
the name of the company
Be consistent in your use of capitals and lower case letters. The company name is: All Purpose Training Company All purpose training company

MEMORANDUM
The Memo of Authorisation is a formal request to research and analyse information and to present the findings and recommendation(s) in report form. It may be written by an employer, by a client, or, for a student assignment, by a lecturer. MEMORANDUM

To: Belinda Gibson, Training Coordinator
From: Freda Smith, General Manager

Subject
Usually, the subject is placed after the date in a memo.
Subject: Portable Computers

Date
To avoid confusion with numbers, the date could be written: 29 January 2003. Alternatively, use a comma: January 29, 2003. Date: January 29 2003

To make the most of the technologies we discussed the other day to provide a quality service to our customers, it is essential that our training staff be equipped with portable computers which can be used at client sites. Over the next couple of weeks, please investigate the portable computers which would be most appropriate for our staff, and present your findings in the form of a formal management report. The selected machine needs to be compatible with the Windows software we are currently using. Other factors which should be considered when comparing the brands and models include: Initial cost;

Weight and size;
Screen size;
Clarity of the screen image;
RAM and hard disk size;
Speed of the CPU;
Battery capability; and
The availability of on-going service agreements and warranties. With our training staff so often out at client sites, it would be useful if the machines also had modern facilities to enable staff to access their email. Please pass the report to me by the end of the month so I can read it over before discussing your recommendations with the equipment committee. Let me know if you have any questions. Freda

MEMORANDUM
The Memo of Transmittal notifies the client that the report has been completed as requested. It is placed after the Memo of Authorisation and before the Table of Contents. MEMORANDUM
To: Freda Smith, General Manager
From: Belinda Gibson, Training Coordinator

Subject
Usually, the subject is placed after the date in a memo.
Subject: Portable Computers

Date
To avoid confusion with numbers, the date could be written: 26 March 2003. Alternatively, use a comma: March 26, 2003. Date: March 26 2003

The opening sentence should remind the client of the subject and date of the Memo of Authorisation. This sentence should read: Here is the report you requested on January 29 on the use of portable computers by our training staff at client sites. Here is the report you requested on the use of portable computers for our training staff to use at client sites.

This sentence briefly states what was done. The past simple tense is used here to describe completed actions. Two portable computers were reviewed for this report: the Micro-pro 8500 Series and the Hewlett Packard 3000CTX model 5/233, both suitable for business purposes.

This sentence briefly states what has been done. The present perfect tense is used here to describe actions which have a present impact. The...

References: 1. Australian PC Authority, April 1998, PCs and Notebooks - Reviews, p. 81 - 82.
2. Micro-pro, 1998, 8500 Series Brochure, Micro-pro Computer (Imports) Pty Ltd, Melbourne, Australia.
3. Gray, K. 1998, Director, Turnstone Technologies Pty Ltd, Australia.
4. Stephen, 1998, Customer Service Officer, Hewlett Packard Information Centre, Hewlett Packard, Australia.
5. Guffey, M. 1997, Business Communication: Process and Product, South - Western College Publishing, Ohio, USA.
6. Kimberly, N. and Cotesta, P, 1998, Student Q Manual, Faculty of Business and Economics, Monash University, Caulfield, Australia.
Distance Education Centre, 1998, Business Communication Subject Guide, Monash University, Churchill, Australia.
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