ABC Inc Case Study Analysis
ABC Inc. Case Study Analysis
John Doe
COMM/215
April 16, 2013
Joan Doe
ABC Inc. Case Study Analysis
Although ABC Inc. employees should know how to do their jobs, a company standard work procedure, otherwise known as a standard operating procedure, document should be written. Employees need step by step guidance on how to accomplish specific tasks and departments need to know what they are responsible for on a regular basis. New employees, in particular, need to know what is expected of them and a general idea of how their tasks should be performed within the company. “Simply defined, standard work means establishing precise, efficient procedures for each task undertaken as part of any process or job - whether on the manufacturing floor or in an office” (Hemmant, 2008). In a recent case, a fairly new employee made a few decisions that could have crippled company operations. The employee hired a fairly large number of trainees and failed to allow enough time between the new hire application process and employee training and orientation start dates. Without a checklist to follow or any guidance from the company, the employee set himself and the company up for failure by trying to do too much in very little time.
Background
The new campus recruiter, Carl Robins, hired 15 new employees without first setting up a good foundation in the hiring process. He failed to notice a red flag when Monica Carolls, the Operations supervisor, called him to inquire about specific boxes that needed to be checked in the hiring process one month prior to the new hire start date. Carl failed to do the appropriate research on the company’s employee hiring process and the steps associated with such. A company standard operating procedure would have been very beneficial to him at this early stage of his own employment at ABC Inc. Carl also neglected to act in a timely manner after his conversation with Monica and did not notice the shortfalls until two weeks
John Doe
COMM/215
April 16, 2013
Joan Doe
ABC Inc. Case Study Analysis
Although ABC Inc. employees should know how to do their jobs, a company standard work procedure, otherwise known as a standard operating procedure, document should be written. Employees need step by step guidance on how to accomplish specific tasks and departments need to know what they are responsible for on a regular basis. New employees, in particular, need to know what is expected of them and a general idea of how their tasks should be performed within the company. “Simply defined, standard work means establishing precise, efficient procedures for each task undertaken as part of any process or job - whether on the manufacturing floor or in an office” (Hemmant, 2008). In a recent case, a fairly new employee made a few decisions that could have crippled company operations. The employee hired a fairly large number of trainees and failed to allow enough time between the new hire application process and employee training and orientation start dates. Without a checklist to follow or any guidance from the company, the employee set himself and the company up for failure by trying to do too much in very little time.
Background
The new campus recruiter, Carl Robins, hired 15 new employees without first setting up a good foundation in the hiring process. He failed to notice a red flag when Monica Carolls, the Operations supervisor, called him to inquire about specific boxes that needed to be checked in the hiring process one month prior to the new hire start date. Carl failed to do the appropriate research on the company’s employee hiring process and the steps associated with such. A company standard operating procedure would have been very beneficial to him at this early stage of his own employment at ABC Inc. Carl also neglected to act in a timely manner after his conversation with Monica and did not notice the shortfalls until two weeks
References: Creating space for innovation. (2009). Strategic Direction, 25(6), 32-35. doi:http://dx.doi.org/10.1108/02580540910952217 Gamauf, M. (2012). Time Management Skills. Business & Commercial Aviation, 108(10), 36. Hemmant, R. (2008). Standard work procedures. Circuits Assembly, 19(5), 43-43. Retrieved from http://search.proquest.com/docview/216069650?accountid=35812