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Chapter 2
E:Business: How Businesses Use Information Systems
Student Objectives
1. Identify and describe the major features of a business that are important for understanding the role of information systems.
2. Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources.
3. Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.
4. Explain how enterprise applications collaboration and communication systems, and intranets improve organizational performance.
5. Assess the role of the information systems function in a business.
Chapter Outline
2.1 Components of a Business Organizing a Business: Basic Business Functions Business Processes Managing a Business and Firm Hierarchies The Business Environment The Role of Information Systems in a Business
2.2 Types of Business Information Systems Systems from a Functional Perspective Systems from a Constituency Perspective Relationship of Systems to One Another
2.3 Systems That Span the Enterprise Enterprise Applications Intranets and Extranets E-Business, E-Commerce and E-Government
2.4 The Information Systems Function in Business The Information Systems Department Organizing the Information Systems Function
2.5 Hands-on MIS Key Terms
The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided.
Business, 41
Information systems department, 67
Business processes, 43
Information systems managers, 68
Chief information officer (CIO), 68
Interorganizational system, 61
Chief knowledge officer (CKO), 68
Knowledge management systems (KMS), 64
Chief privacy officer (CPO), 68
Knowledge workers, 45
Chief security officer (CSO), 68
Management information systems (MIS), 55
Customer relationship
E:Business: How Businesses Use Information Systems
Student Objectives
1. Identify and describe the major features of a business that are important for understanding the role of information systems.
2. Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources.
3. Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.
4. Explain how enterprise applications collaboration and communication systems, and intranets improve organizational performance.
5. Assess the role of the information systems function in a business.
Chapter Outline
2.1 Components of a Business Organizing a Business: Basic Business Functions Business Processes Managing a Business and Firm Hierarchies The Business Environment The Role of Information Systems in a Business
2.2 Types of Business Information Systems Systems from a Functional Perspective Systems from a Constituency Perspective Relationship of Systems to One Another
2.3 Systems That Span the Enterprise Enterprise Applications Intranets and Extranets E-Business, E-Commerce and E-Government
2.4 The Information Systems Function in Business The Information Systems Department Organizing the Information Systems Function
2.5 Hands-on MIS Key Terms
The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided.
Business, 41
Information systems department, 67
Business processes, 43
Information systems managers, 68
Chief information officer (CIO), 68
Interorganizational system, 61
Chief knowledge officer (CKO), 68
Knowledge management systems (KMS), 64
Chief privacy officer (CPO), 68
Knowledge workers, 45
Chief security officer (CSO), 68
Management information systems (MIS), 55
Customer relationship