A & E: A Model Of The Communication Process
A model of the communication process
Meetings as Oral (verbal) communication need in A&E
As a department we have monthly staff meetings. These are held the first Thursday of every month. They are an hour long running from 07:00hrs. They are usually chaired by the matron with support from senior nursing staff. In reference to the communication process the sender is the matron or any of the speakers present. The channel is the words or information said, this can be supported with handouts. The receiver is the staff present at the meeting. The objective of the meetings is to give staff updates on any changes, or rely any vital information and also to allow staff to pass or share information with colleagues.
The advantages to meetings …show more content…
So we have dedicated staff notice boards which are strategically placed within staffing areas(staff room and by the handover base). I utilise these to post updates on posters in clear large text font making then short and to the point. I ensure the posters are clearly identifiable by the intended target group by head marking them Nursing / medical / administration or All staff. I update these weekly to ensure only relevant information is on display. In reference to the communication process the sender in this case can be anyone with information to be displayed. The channel the Noticeboards plus the poster with receivers being the intended target …show more content…
To ensure equally distributed attention and eye contact to the large group in the meeting I utilised the horse shoe sitting position for staff with the speaker in the open end centre but close to staff.While addressing the group made use of open posture with sympathetic gestures(smile,open arms)so staff feel involved and free to question or contribute. I ensured I made adequate eye contact with the group which helped in keeping them engaged and I also used this as way of checking for feedback from group by looking out for questioning facial expressions or hand gestures. I utilised momentary pauses between points to ascertain or clarify staff fully understand and also allowing staff to ask or contribute to discussions(demonstrating active listening and feedback). Kept in mind - Positive body language gives positive impressions which reflective confidence therefore adding accurate signals to the spoken
Meetings as Oral (verbal) communication need in A&E
As a department we have monthly staff meetings. These are held the first Thursday of every month. They are an hour long running from 07:00hrs. They are usually chaired by the matron with support from senior nursing staff. In reference to the communication process the sender is the matron or any of the speakers present. The channel is the words or information said, this can be supported with handouts. The receiver is the staff present at the meeting. The objective of the meetings is to give staff updates on any changes, or rely any vital information and also to allow staff to pass or share information with colleagues.
The advantages to meetings …show more content…
So we have dedicated staff notice boards which are strategically placed within staffing areas(staff room and by the handover base). I utilise these to post updates on posters in clear large text font making then short and to the point. I ensure the posters are clearly identifiable by the intended target group by head marking them Nursing / medical / administration or All staff. I update these weekly to ensure only relevant information is on display. In reference to the communication process the sender in this case can be anyone with information to be displayed. The channel the Noticeboards plus the poster with receivers being the intended target …show more content…
To ensure equally distributed attention and eye contact to the large group in the meeting I utilised the horse shoe sitting position for staff with the speaker in the open end centre but close to staff.While addressing the group made use of open posture with sympathetic gestures(smile,open arms)so staff feel involved and free to question or contribute. I ensured I made adequate eye contact with the group which helped in keeping them engaged and I also used this as way of checking for feedback from group by looking out for questioning facial expressions or hand gestures. I utilised momentary pauses between points to ascertain or clarify staff fully understand and also allowing staff to ask or contribute to discussions(demonstrating active listening and feedback). Kept in mind - Positive body language gives positive impressions which reflective confidence therefore adding accurate signals to the spoken