5530112047 Nature based

Topics: Phang Nga Province, Thailand, Tourism Pages: 5 (1163 words) Published: March 7, 2015
Internship Self-Learning Report
I’m a second year’s student. I have trained at Phuket Travel Tour in 21st October 2013 until to 10th January 2014. Phuket Travel Tour Company is the adventure trips “Kapong Tubing Safari”. It is a countryside at Phang nga province. I have learned real working seriously. I also gained friendship favorable from all personnel. They took care of me like their family. I have learned variety skills. I gained knowledge as much as I can. My skill was improved by learning. 1. Explain 6 skills you gained during your internship, for example, working skills and / or interpersonal skills and how this skill will be of assistance to you in the future. (15 marks)

Core competency
Generic competency
Functional competency

1.Work effectively with colleagues and customers :
-Trained myself have more management. 
-Learning about time management which must to complete scheduled.

- To practice self-responsibility job duties as assigned. Have to a minimum error during in working and also could present program to the tourists accurately.

- Trained to working always actively.

1.Speak English at a basic operational level :

- I can speak English with the tourists at well.

-I explained The tour program to customers.

-And I also can speak Iranian and Russain with the tourists because it is easy to understanding together.

1.Coordinate and operate a day tour (or short excursion)/ or transfers:

-When I have worked at Phuket Travel Tour Company, I was a tour leader to take care of the tourists all the trip. I have presented program tour to the tourists on the traveling. In each day, I must to coordinate with the resort about meal for the tourists, the driver, and the tour leader because some one may be allergic some food which the tour leader must to inform to the resort. I have explained how to make the rubber sheets. I gave the information about elephant trekking to the tourists. I also gave information about the waterfall which part of the program. And take care of the tourists at the waterfall, and then it is depend on the tourist. If they're senior people or small children group, they can't go to the big waterfall. When finished the program, I must to drop the tourists to the hotel.

2.Develop and update tourism industry knowledge:

-I have learned and improved about hospitality to the tourists which must to make customer satisfy and have fantastic trip. #for example:
I have learned making the flowers from the pandanus leaves and I have taught to the tourists which make them feel satisfy about it.

-I have known variety of hotel in Phuket, when I got to pick up the tourists at the hotel which each hotels have different services.

2.Promote products and services to customer:

- I have talked to the tourists about beautiful places in Thailand. "Thailand was wonderful country. There are many nice places and wonderful weather for traveling such as about Island. Similan Island is a group of Islands in the Andaman Sea off the coast. It is a very beautiful Island. The sea water is very clean, and the beach is the ultimate all inclusive family vacation resort. It is the amazing national park, and famous diving, snorkeling." 

- The Kapong Garden Resort is a natural place at Phang nga province. It is a private place. It is a garden with a variety fruit trees and garden plant We had lunch at this resort. I promoted the Thai plants to the tourists. We had lunch at this resort. I explained about the Thai plants to the tourists. The tourists who never seen before, so they are interested. 

2.Source and provide products and destination information and advice:

- I gave information about traveling to the tourists. For example: If the tourist would like to go to the Similan Island. You must to booking with the tour agency. For the adult is 4,400 baht per one, and for the kid is 2,200 baht...
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