Today I decided to do my presentation about Wegmans main performance objectives, first of all I will describe what exactly Wegmans Company is and what are 5 objectives of operations.
Wegmans Food Markets, Inc. is a privately-held, family owned company that was founded in 1916 by the Wegman family. Based in Rochester, NY, they have raised the bar on the customer shopping experience. The company prides itself on offering exceptional customer service, high quality goods, an abundance of choice, restaurant-quality prepared foods, and beautiful stores and displays. Wegmans has appeared on Fortune's annual "100 Best Companies to Work For" list since its inception in 1998, and has ranked among the top 10 for eight consecutive years.
And about performance objectives I can say that it is a generic set of performance and indicators that can be used to set the objectives or judge the performance of any type of operation. There are 5 main performance objectives:
Quality – “Doing things right”. Quality is very important aspect for customer satisfaction or dissatisfaction, it's all about providing error free goods and services.
Speed – “Doing things fast” to minimize the time between the order and the availability of the product or service that gives the customer a speed advantage.
Dependability –“Being on time”, means that customers will get their goods and services when they are promised.
Flexibility – “Changing what they do”. It's about that organizations can change their products and services and change the way they do business.
Cost – “Doing things cheaply”. Low price is a universal attractive objective to customers, which can be achieved by producing goods at lower costs.
Let’s begin discussion about Wegmans performance objectives. Quality as I already said is most important from these five and of course it’s important for this company as well. The most important thing employers are doing is prevent problems from occurring