4th Class Mar 3
4thth Class
• Performance Management o Appraisal o Training & Development o Rewarding
• Knowledge Management
Rita Campos e Cunha
1
1
Performance Management – set of regular, ongoing HR activities carried out by managers and supervisors relative to their subordinates to enhance and maintain employee performance toward the achievement of desired performance objectives.
• alignment of individual and team working behaviors with organization’s goals
• effective control mechanism for implementing MNC’s strategy
Rita Campos e Cunha
2
Performance Management integrates:
– performance appraisal,
– training and career planning,
– compensation
Rita Campos e Cunha
3
PRIORITIES FOR GLOBAL PERFORMANCE MANAGEMENT
UPSTREAM – linked with corporate strategy and global competitiveness.
a) Strategic integration and coordination: expectations for individual and team performance, consistent with corporate strategy. Ex: when strategy changes, performance expectations change; ensuring accountability for the team and develop team commitment in Global
Virtual Teams
b) Workforce alignment: common direction of the global workforce. Ex: development of global leaders with common values, priorities or performance expectations, implemented at business unit level. Some common criteria may be established, such as common worldwide customer satisfaction indicators, providing comparable measures of business unit performance – Coca-Cola, Marriott.
Rita Campos e Cunha
4
c) Organizational learning and knowledge management – changes in company know-how as part of company wide knowledge management, through feedback on performance management processes at local level, leading to new policy to improve global performance management.
Rita Campos e Cunha
5
DOWNSTREAM – implementation of local performance management process with individuals and teams.
a) Responsiveness to local conditions: important tool for control in implementing company strategy, but must be responsive to local
business
• Performance Management o Appraisal o Training & Development o Rewarding
• Knowledge Management
Rita Campos e Cunha
1
1
Performance Management – set of regular, ongoing HR activities carried out by managers and supervisors relative to their subordinates to enhance and maintain employee performance toward the achievement of desired performance objectives.
• alignment of individual and team working behaviors with organization’s goals
• effective control mechanism for implementing MNC’s strategy
Rita Campos e Cunha
2
Performance Management integrates:
– performance appraisal,
– training and career planning,
– compensation
Rita Campos e Cunha
3
PRIORITIES FOR GLOBAL PERFORMANCE MANAGEMENT
UPSTREAM – linked with corporate strategy and global competitiveness.
a) Strategic integration and coordination: expectations for individual and team performance, consistent with corporate strategy. Ex: when strategy changes, performance expectations change; ensuring accountability for the team and develop team commitment in Global
Virtual Teams
b) Workforce alignment: common direction of the global workforce. Ex: development of global leaders with common values, priorities or performance expectations, implemented at business unit level. Some common criteria may be established, such as common worldwide customer satisfaction indicators, providing comparable measures of business unit performance – Coca-Cola, Marriott.
Rita Campos e Cunha
4
c) Organizational learning and knowledge management – changes in company know-how as part of company wide knowledge management, through feedback on performance management processes at local level, leading to new policy to improve global performance management.
Rita Campos e Cunha
5
DOWNSTREAM – implementation of local performance management process with individuals and teams.
a) Responsiveness to local conditions: important tool for control in implementing company strategy, but must be responsive to local
business