Topics: Nonverbal communication, Sign language, Language Pages: 4 (1358 words) Published: July 12, 2015
Assignment 301
Task B Case study
Bi How would you explain the term 'confidentiality' to Hannah? Confidentiality is keeping personal information private. The information is kept between two people and not telling anyone else for example family, friends or work colleagues. Bii Describe the possible tensions that may arise between telling others of Hannah's decision and keeping this information totally confidential. Hannah’s daughter could get very upset or worried about her not taking her medication as she could fear her mother’s health may deteriorate. She could also get angry at her mother because she doesn’t agree with what Hannah is doing and she is not helping herself to feel better, which could cause problems with their relationship e.g. Hannah might ring the doctor and take control of the situation leaving Hannah to feel less in control of her decisions. Hannah may get upset/angry with her social worker for telling people because she was desperate it to keep confidential. This could cause trust problems with her social worker meaning her social worker isn’t able to help Hannah to her best ability. Biii Describe ways to maintain confidentiality in day to day communication. Keeping personal files locked away so only certain people can read them. Service providers must keep information confidential unless they have permission from the service user themselves. Make sure any personal information is not shared with close friends or family. Any medical problems should not be discuss unless agreed its ok.

Biv Explain when and how a social care worker should get advice about confidentiality. If a social worker is unsure about confidentiality they can contact their manager, look at their company policy or go on a confidentiality course. They should seek advice when they are unsure on a certain service user or if they need to break confidentiality because of their health.

Task A
Ai Identify 4 different reasons people communicate.
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