Good Essays
7232 Oakberry Way (916) 239-6832
Citrus Heights, CA 95621 jacqueleneparrilla@gmail.com

Online Customer Service Representative

• Flexible and reliable team player with superior organizational skills
• Excellent telephone etiquette and customer service skills
• Intelligent, efficient, dependable, and quick to learn new skills
• Focused worker who always sees projects through to completion
• A self-starter with excellent time management skills, enjoy multitasking in a challenging environment.

Microsoft Office (2007 & 2010) Power Point, Excel Spreadsheet Creation, Internet, Using Email, Scanning, Faxing, Printing, working using a variety of programs/software on a PC, remote desktop/screen sharing, Medical Office Manager ▪ ICD9, CPT, HCPCS
Type 45 WPM ▪Ten Key 10,000 KPH ▪ Data Entry 12,750 KPH, USB Headset w/noise reduction microphone, Dialer/Soft phone for inbound/outbound customer calls

Medical Insurance Biller/Coder Diploma, Heald College Roseville, CA
EMT/Respiratory Therapist Ventura College/VCMC Ventura, CA
Medical Assisting Program Certificate, Western Career College Sacramento CA
Payroll/Accounting/Bookkeeping Certificate, Private Industry Council Suisun, CA


VIPDESK, Brand Ambassador
• Customer Service Representative
• Work from Home seasonal position
• Answered inbound calls assisted customer with placing orders and tracking orders, answered questions about products, explained warranty guidelines, logged all calls, answered emails

Active Networks, Inc.
• Online Reservation Agent, Work from Home seasonal position
• Customer Service Representative
• Answered inbound calls for reserving campground sites for all federal campgrounds across the U.S.
• Help customers locate the most appropriate campground based on their needs and requests
• Heavy call volume, representing the company with a professionali and friendly

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