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EBC, 8e Unit Test 1, Chapters 1–4 Name _______________________
Write your answers on the test ONLY if your instructor directs.
True-False
Circle T or F on this sheet OR record your answers on a machine form.
1. The most successful players in today’s workplace will be those with highly developed communication skills. 1. T F
2. Communication is best defined as “the transmission of information and meaning from one individual or group to another.” 2. T F
3. Most people have good listening skills because they listen with 75 percent efficiency. 3. T F
4. When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues. 4. T F
5. Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented. 5. T F
6. The first phase of the writing process involves researching, organizing, and composing the message. 6. T F
7. Because revising is the most important phase of the writing process, good writers can expect to spend most of their time in this phase. 7. T F
8. Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging. 8. T F
9. Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages. 9. T F
10. Every lawyer must submit his legal brief to the clerk of courts is an effective example of using inclusive, nonbiased language. 10. T F
11. Research is necessary only when preparing longer, more formal business documents. 11. T F
12. Use the direct pattern when your audience may be uninterested, hostile, or displeased. 12. T F 13. Because your goal is to communicate clearly, you’re better off limiting your sentences to about 20 or fewer words. 13. T F
14. Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news. 14. T F
15. Transitional
Write your answers on the test ONLY if your instructor directs.
True-False
Circle T or F on this sheet OR record your answers on a machine form.
1. The most successful players in today’s workplace will be those with highly developed communication skills. 1. T F
2. Communication is best defined as “the transmission of information and meaning from one individual or group to another.” 2. T F
3. Most people have good listening skills because they listen with 75 percent efficiency. 3. T F
4. When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues. 4. T F
5. Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented. 5. T F
6. The first phase of the writing process involves researching, organizing, and composing the message. 6. T F
7. Because revising is the most important phase of the writing process, good writers can expect to spend most of their time in this phase. 7. T F
8. Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging. 8. T F
9. Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages. 9. T F
10. Every lawyer must submit his legal brief to the clerk of courts is an effective example of using inclusive, nonbiased language. 10. T F
11. Research is necessary only when preparing longer, more formal business documents. 11. T F
12. Use the direct pattern when your audience may be uninterested, hostile, or displeased. 12. T F 13. Because your goal is to communicate clearly, you’re better off limiting your sentences to about 20 or fewer words. 13. T F
14. Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news. 14. T F
15. Transitional