principles of communication in adult social care setting
1201 P Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate
People communicate for a lot of different reasons maybe they are hungry, maybe they need the toilet, maybe they have a idea of some sort, they might be in pain, it is a way of expressing feelings, wishes, and needs also preferences . It is a way of finding out information and sharing information. Communication is also a way of building up relationships and gaining trust from people. There are many ways of communicating with people this can cover sign language, body language, pictures, writing on a sheet of paper, you must always try to find the best way of communicating with the individual person. It is also important so you can communicate with other carers and relatives or anybody in your work force to pass on and receive any information that you are required to know to help both yourself and the user/relative.
1.2 Explain how effect communication affects all aspects of working in adult social care settings Empathy is always needed in effective communication, you must always try and understand the other persons point of view, or how they might be affected by what you are saying. You always need to speak clearly, and listen properly and always make sure you have their attention before you start speaking otherwise they might not be listening properly and to make sure they understand exactly what you have said. Effective communication is very important in all aspects of work as it creates a safe and healthy environment for the staff/users/relatives in the workplace. Staff must always work as a team so communication is essential to know exactly what is going on at all times.
1.3 Explain why it is important to observe individuals ‘reactions when communicating with them. You must always observe reactions, this tells you if the person has understood what you were saying and you are trying to get across to them. They might be deaf and you need to communicate in a different way so they understand some people have a learning difficulty and so by observing them you can see if they have understood you. By observing people they might show facial expressions to show they have not understood you or not, they might shrug their shoulders to say they don’t understand they might nod their head or move it side to side. By observing you can watch their facial expressions, body language, even a gesture they make to let you know. You can also see the persons feelings on the subject.
2 Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences To be able to communicate properly and be listened to and to hear what the other person needs, or wishes and what preferences they require is extremely important. If the person is deaf, or speaks a different language, for instance there is no way you can communicate properly if you don’t find this out and put into force the proper requirements to talk or listen to that person. A deaf person won’t be able to understand you if you don’t look at them so they can lip read for instance but also the deaf person might not be able to lip read they might communicate in a different way so you must always find out about the person at the very start. You can usually find out all this information from a relative/or person who speaks for them. Maybe even a doctor/social worker or anybody who has contact with them. You might have a report on them or notes that are held in the workplace about that person. Never presume they can hear or see what you are saying always find out about that person and how they communicate etc and find ways to help them and adapt things to help the main priority is to make sure they understand and are happy with the ways you are...
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