2.2 Microsoft Operations Framework Case Study
2.2 Microsoft Operations Framework (MOF)
MOF is presented in a 23-document series for the guidance IT professionals. The framework was first published in 2008 and updated in 2016 and now referred to as MOF 4.0. The document guides through the activities of creating, executing and handling efficient and cost-effective services. It provides a complete IT service lifecycle and includes phases like Planning, Delivery, Operations and Management. MOF 4.0 brings practical guidance for daily IT practices and activities. It helps users to launch and implement cost-effective, reliable IT services. (Microsoft Developer Network, 2016).
2.3 Six Sigma
Six Sigma is a data driven management philosophy which is also widely used for ITSM as well improving other non-IT related business processes. It was originated by engineer Bill Smith in 1986. A set of tools and techniques to enhance business …show more content…
Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way” (IT Process Map, 2016). The processes here include knowledge management, service asset and configuration management, release and deployment management, and finally change management. The major benefit of Service Transition can be viewed as managers tend to be more confident that other services or stakeholders will not be affected in the case of delivering new or changing services. Change management promotes adherence to business governance rules and can be leveraged for risk evaluation in the face of uncertainties. Release and deploy management allows the firm to test IT services for possible flaws before services are delivered to customers. Early detection saves cost, time and also improves customer relations. Knowledge management could help offset some training cost as the business will turn to be a repository of solutions to incidences that have been experienced
MOF is presented in a 23-document series for the guidance IT professionals. The framework was first published in 2008 and updated in 2016 and now referred to as MOF 4.0. The document guides through the activities of creating, executing and handling efficient and cost-effective services. It provides a complete IT service lifecycle and includes phases like Planning, Delivery, Operations and Management. MOF 4.0 brings practical guidance for daily IT practices and activities. It helps users to launch and implement cost-effective, reliable IT services. (Microsoft Developer Network, 2016).
2.3 Six Sigma
Six Sigma is a data driven management philosophy which is also widely used for ITSM as well improving other non-IT related business processes. It was originated by engineer Bill Smith in 1986. A set of tools and techniques to enhance business …show more content…
Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way” (IT Process Map, 2016). The processes here include knowledge management, service asset and configuration management, release and deployment management, and finally change management. The major benefit of Service Transition can be viewed as managers tend to be more confident that other services or stakeholders will not be affected in the case of delivering new or changing services. Change management promotes adherence to business governance rules and can be leveraged for risk evaluation in the face of uncertainties. Release and deploy management allows the firm to test IT services for possible flaws before services are delivered to customers. Early detection saves cost, time and also improves customer relations. Knowledge management could help offset some training cost as the business will turn to be a repository of solutions to incidences that have been experienced