11757473 Thesis Chapter 2 3 Final

Topics: Computer software, Application software, Software engineering Pages: 18 (3136 words) Published: December 9, 2014
This chapter deals with the methods of research used whether it may be historical, descriptive, and experimental or a case study. The techniques used under Descriptive Research Method as well as the data gathering tools and analytical tools used will be further explained in this chapter as well as the methods used in developing the software and for evaluation.

Methods of Research Used
The proponents have used the Descriptive Research Method wherein the study is focused on present situations. It involves the recording, description, analysis and the presentation of the present system, composition or processes of phenomena. Under the Descriptive Research Method, the technique used is the Survey Method, which is otherwise known as normative survey. The results and findings of the study should always be compared with the standards. With the survey method, researchers are able to statistically study the specific areas where the proponents must concentrate. Findings regarding the common practices being done and the methods which are commonly adopted by the employees are obtained with the use of the survey method.

The respondents of the study include the employees wherein the proponents prepare a set of carefully prepared and logically ordered questions. This respondent focuses on the company’s employees for they are very important in a sense that this study is all about them. (See Table 1.)

Table 1.0
Respondents Distribution
N = 61

Position/StatusNo. of RespondentsPercentage (%)
Agents 46 76%
Secretary/Staff 8 13%
Managers 7 11%
TOTAL 61 100%

The questionnaires are being answered accordingly to the priority of concern by using predetermined sets of questions with predefined ranges of answers so as to avoid any conflicting series of response. Sampling Design and Technique

Sampling may be defined as measuring a small portion of something and then making a general statement about the whole thing. It enables the study of a large, heterogeneous population more economic wise, meaning not too costly, and more realistic and possible to make. The population to be researched upon is quite small; hence scientific sampling is implied to each member of the population since the number of population is attainable for sampling. The proponents decided to use the unstructured random sampling technique since the population is well in the reach of statistical evaluation. To justify the point, the use of Sloven’s Formula was utilized in the formula of: N = N / 1 + N (e)2

n = sample size
N = total population
e = level of confidence (.01 to .05)

Data Gathering Tools
These are the instruments or tools for gathering data in research used as basis for drawing conclusions or making inferences. Some of these tools are questionnaires, interviews, empirical observations, research and analysis used by the proponents as they conduct the proposed study. Interview. An Interview is defined as a meeting of two people face to face to confer about something or an act of questioning to receive a desired answer that is necessary in solving a specific problem. This is where data gathering occurs by asking questions for much needed information from the interviewee verbally and directly. Observation. This technique is used when the researcher cannot secure adequate or valid data through the use of the questionnaire or some other technique. It is considered to be the most direct means of studying people in so far as their overt behavior is concerned. Observation of a current operating procedure is another data gathering tool seeing the system in action gives you additional perspective and better understanding of system procedures. Research. Research is simply, the systematic search for pertinent information on a specific topic or problem. It is systematic study or investigation...
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