1 2 3 4
Sydney's Harbour Café Part 1. Review programs, systems and processes Sydney's Harbour Café is a medium-sized Café business operating in NSW, Australia. There are about 5 branches distributed in Sydney city, each one is a medium-size café in a good location. Although it is only a small business, however its administration is highly organised.
Task 1
1- Write a list of the key systems and processes used within the organisation, or within one business unit of the organisation. Sydney's Harbour Café comprises several systems and processes. The main ones are listed below:
Finance
Human Resources
Sales and Marketing
Suppliers
2- Outline the strategies you will use to monitor and evaluate the performance of these key systems and processes. To be able to monitor performance we have to know our current position. our current position in our systems and processes is in the beginning stage. We have to achieve a higher level of process in order to be seen successful by our customers and stakeholders. For example, the HR system needs to be enhanced to encourage the employment of high quality employees.
Evaluation tools at Sydney's Harbour Café :
Program evaluation sheets
Face-to-face interviews: We will have regular interviews face-to-face with previous and current employees as well as external stakeholders to get feedback on the evaluation of the HR system.
Participant comments throughout the training: during any training, participants' comments are to be recorded and documented for feedback and evaluation
Amount and appropriateness of employees and task numbers: The number of employees and their tasks is to be evaluated regularly
Sydney's Harbour Café perceived value through its employees
Individual pre- and post-training tests for comparisons: employees are to be tested before and after training
Assessment of current employees: through test tasks, and training projects
Observations and feedback by peers, managers and instructors:
Task 1
1- Write a list of the key systems and processes used within the organisation, or within one business unit of the organisation. Sydney's Harbour Café comprises several systems and processes. The main ones are listed below:
Finance
Human Resources
Sales and Marketing
Suppliers
2- Outline the strategies you will use to monitor and evaluate the performance of these key systems and processes. To be able to monitor performance we have to know our current position. our current position in our systems and processes is in the beginning stage. We have to achieve a higher level of process in order to be seen successful by our customers and stakeholders. For example, the HR system needs to be enhanced to encourage the employment of high quality employees.
Evaluation tools at Sydney's Harbour Café :
Program evaluation sheets
Face-to-face interviews: We will have regular interviews face-to-face with previous and current employees as well as external stakeholders to get feedback on the evaluation of the HR system.
Participant comments throughout the training: during any training, participants' comments are to be recorded and documented for feedback and evaluation
Amount and appropriateness of employees and task numbers: The number of employees and their tasks is to be evaluated regularly
Sydney's Harbour Café perceived value through its employees
Individual pre- and post-training tests for comparisons: employees are to be tested before and after training
Assessment of current employees: through test tasks, and training projects
Observations and feedback by peers, managers and instructors: