“Listen” to Our Silent Languages
A 2009 study of 480 companies found that employers ranked communication abilities first among the desirable personal qualities of future employees. In addition, in a survey of recruiters from companies with more than 50,000 employees, communication skills was cited as the single more important decisive factor in choosing managers. Likewise, it has been estimated that 75% of a person's day is spent communicating in some ways. These show that communication is an very essential component in our lives. It is important in our everyday lives. How can we become more effective communicators? In my opinion, we need to learn how to “listen” to our silent languages, then become good communicators. Nonverbal communication and listening are two most important processes of communicating. Meanwhile, both are interconnected and interacted. In “Looking Out Looking In,” it defines that nonverbal communication as “message expressed by nonlinguistic means”(200). Nonverbal communication consists of body movements, vocal characteristics, touch, appearance, physical space, physical environment, and time. It serves many functions: repeating, complementing, substituting, accenting, regulating, and contradicting. Different nonverbal languages and their functions play different important roles in communicating. “In fact, nonverbal communication is much better suited to expressing attitudes and feelings than ideas” (203). As everyone knows the proverb: “Actions speak louder than words.” In essence, it underscores the importance of nonverbal communication, especially it plays a significant role in reluctant situations. This is one of the reasons why we need to learn how to “listen” to our silent languages—nonverbal languages. Listening is one of the most vital, successful and an active component of oral communication. Zeno of Citium put it most succinctly: “We have been given two ears and but a single mouth, in...
Cited: Adler, Ronald B. and Looking Out Looking In
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