Understanding Laws and Ethics of Selling
ISMM Assignment U201 Level 2
Understanding Laws and Ethics of Selling Courses
Applicant: Kim de Casseres
Location: Kingston, Jamaica
Date: May 02, 2013
Word count: 1500
1 | ISMM Assignment U201 Understanding Laws and Ethics of Selling – Kim de Casseres P a g e
Table of Contents
Task 1: Sale of a Product or Service ...........................................................................................................
1.1 Legislations regarding the sale of a product or service ....................................................................... 3
1.2 How legislation affects the sale of such product or service, and remedies available ..................... 4
1.3 Consequences for both parties……………………………………………................................ 5
Task 2: Gaining employment as a Ethical Sales person ............................................................................
2.1 Definition of ethics, ......................................................................................................................... 6
2.2 Benefits of selling ethically………………………………………………………………7
2.3 Industry codes of conduct ........................................................................................................ 8
2.4 Consequences for Self, Organization and Customer……………………………….. 9
Glossary…………………………………………………………………………………………………...10
Bibliography………………………………………………………………………………….. 11
2 | ISMM Assignment U201 Understanding Laws and Ethics of Selling – Kim de Casseres P a g e
Scenario
One year ago March 21st 2012 exactly, a refrigerator (model #RS267TDRS) was purchased by a customer. Six months after, it started having problems with NOT COOLING. A complaint was made, and a technician was sent to FIX the problem. Two months later, the same issue arose, and again a technician was sent to solve the problem. Finally it stopped working completely, in
March 2013 spoiling its content. The customer service department of the seller was
Understanding Laws and Ethics of Selling Courses
Applicant: Kim de Casseres
Location: Kingston, Jamaica
Date: May 02, 2013
Word count: 1500
1 | ISMM Assignment U201 Understanding Laws and Ethics of Selling – Kim de Casseres P a g e
Table of Contents
Task 1: Sale of a Product or Service ...........................................................................................................
1.1 Legislations regarding the sale of a product or service ....................................................................... 3
1.2 How legislation affects the sale of such product or service, and remedies available ..................... 4
1.3 Consequences for both parties……………………………………………................................ 5
Task 2: Gaining employment as a Ethical Sales person ............................................................................
2.1 Definition of ethics, ......................................................................................................................... 6
2.2 Benefits of selling ethically………………………………………………………………7
2.3 Industry codes of conduct ........................................................................................................ 8
2.4 Consequences for Self, Organization and Customer……………………………….. 9
Glossary…………………………………………………………………………………………………...10
Bibliography………………………………………………………………………………….. 11
2 | ISMM Assignment U201 Understanding Laws and Ethics of Selling – Kim de Casseres P a g e
Scenario
One year ago March 21st 2012 exactly, a refrigerator (model #RS267TDRS) was purchased by a customer. Six months after, it started having problems with NOT COOLING. A complaint was made, and a technician was sent to FIX the problem. Two months later, the same issue arose, and again a technician was sent to solve the problem. Finally it stopped working completely, in
March 2013 spoiling its content. The customer service department of the seller was
Bibliography: CIMA. (2006). Fundamental of Ethics. BPP Learning Media, Aldine House, London. Jobber & Lancaster. (2012). Selling and Sales Management. Edinburgh: Pearson Education Limited. National Archives. (n.d.). Retrieved April 24, 2013, from The National Archices - Consumer Protection Act 1987: http://www.legislation.gov.uk/ukpga/1987/43 11 | ISMM Assignment U201 Understanding Laws and Ethics of Selling – Kim de Casseres P a g e