Tqm Implementation
TQM Tools and Techniques
Every organization is different thus they require different combinations of tools and techniques to implement TQM.
Examples of these are:
Methodology
-SPC -JIT -Taguchi methods – DOE, QFD, TPM
System
-ISO 9000
Human Resources -Total Employee Involvement -Proactive management and Quality circles
Motivation
-Quality improvement awards such as: Malcolm Baldridge Deming Award European Quality Award Rajiv Gandhi National Quality Award Etc.
Area of Contribution of Quality Gurus Statistical -Gauss -Pareto -Shewhart -Fisher Management -Juran -Crossby -Feigembaum Execution -Deming -Taguchi
PDSA TQM Implementation
Shewhart originally developed the Plan, Do, Check, Act (PDCA) cycle and later on Deming modified it as PDSA cycle or Plan, Do, Study, Act.
Plan -Establish objectives -Establish a plan that will facilitate achieving the goal -Establish a measurement system Do -Plan for implementation and measurements -Implement the plan on pilot basis Study -Compare the results with the objectives -Identify gaps -Analyze the causes for gaps and exceptional results, if any Act -Standardize procedure that met or exceeded the goal -If there were gaps, improve the plan to carry out PDSA again
Planning Phase of TQM
Announcement While it may be easier for the CEO to convince the implementation of TQM to workers and junior employees, the CEO may have problems convincing the first line and senior managers. This is because even if they admit that TQM is beneficial to the organization, they see it as a threat to their positions. Some of the possible reasons why they think so are because: 1) they think that they have to do more work in order to implement TQM. 2) TQM implementation often requires development of new relationships with other workgroups and team leaders or first line managers find it hard to establish authority within their new workgroups.
Every organization is different thus they require different combinations of tools and techniques to implement TQM.
Examples of these are:
Methodology
-SPC -JIT -Taguchi methods – DOE, QFD, TPM
System
-ISO 9000
Human Resources -Total Employee Involvement -Proactive management and Quality circles
Motivation
-Quality improvement awards such as: Malcolm Baldridge Deming Award European Quality Award Rajiv Gandhi National Quality Award Etc.
Area of Contribution of Quality Gurus Statistical -Gauss -Pareto -Shewhart -Fisher Management -Juran -Crossby -Feigembaum Execution -Deming -Taguchi
PDSA TQM Implementation
Shewhart originally developed the Plan, Do, Check, Act (PDCA) cycle and later on Deming modified it as PDSA cycle or Plan, Do, Study, Act.
Plan -Establish objectives -Establish a plan that will facilitate achieving the goal -Establish a measurement system Do -Plan for implementation and measurements -Implement the plan on pilot basis Study -Compare the results with the objectives -Identify gaps -Analyze the causes for gaps and exceptional results, if any Act -Standardize procedure that met or exceeded the goal -If there were gaps, improve the plan to carry out PDSA again
Planning Phase of TQM
Announcement While it may be easier for the CEO to convince the implementation of TQM to workers and junior employees, the CEO may have problems convincing the first line and senior managers. This is because even if they admit that TQM is beneficial to the organization, they see it as a threat to their positions. Some of the possible reasons why they think so are because: 1) they think that they have to do more work in order to implement TQM. 2) TQM implementation often requires development of new relationships with other workgroups and team leaders or first line managers find it hard to establish authority within their new workgroups.