Failure of Business Process Reengineering at Vicro Communications
IS5743 – Semester A 2014/2015
IT Based Organization Transformation
The Vicro Case: Instructions
• General Instructions
The main purpose of this case study is to enable you to realize the importance of a holistic methodology for BPR/BPM projects and the proper role of IT in conducting BPR/BPM projects. The case involves several critical factors for BPR/BPM success/failure.
We will discuss the case in the classes of week 5. The discussion will be conducted in a team-based form.
Before session 6’s class, each student will submit a 2~3 pages summary of the case study
(Soft copy to the Blackboard before class starts, hard copy to your instructor in class) to briefly address the following issues:
1. What did you learn from the case? Please identify the key factors leading to the
BPR failure at the Vicro Communications. (Consider you were a BPM consultant) 2. How would you start a BPR project for Vicro? What would you do?
(Consider you were the top management of Vicro)
3. What did you think of the IT decision made at Vicro? What is the role of IT at
Vicro and should HPT be involved in the BPR project? How would you choose an IT solution for Vicro? (Consider you were an IT consultant)
* You may write your answers in a bullet format. Please use the “IS5743-6643 1314B
Case Vicro - Report Template.docx” as the template for your report.
* Late submission will not be accepted.
IS5743 – Semester B 2013/2014
IT Based Organization Transformation
Vicro Communications: A Failed BPR Case1
Vicro Communications (a pseudonym is used in order to mask the identity of the organization) sought to reengineer its basic business processes with the aid of data-centric enterprise software. Vicro management wanted to rely on the software to improve the performance of its business processes. It was hoped that the software would increase information sharing, process efficiency, standardization of
IT platforms, and data mining/warehousing capabilities.
IT Based Organization Transformation
The Vicro Case: Instructions
• General Instructions
The main purpose of this case study is to enable you to realize the importance of a holistic methodology for BPR/BPM projects and the proper role of IT in conducting BPR/BPM projects. The case involves several critical factors for BPR/BPM success/failure.
We will discuss the case in the classes of week 5. The discussion will be conducted in a team-based form.
Before session 6’s class, each student will submit a 2~3 pages summary of the case study
(Soft copy to the Blackboard before class starts, hard copy to your instructor in class) to briefly address the following issues:
1. What did you learn from the case? Please identify the key factors leading to the
BPR failure at the Vicro Communications. (Consider you were a BPM consultant) 2. How would you start a BPR project for Vicro? What would you do?
(Consider you were the top management of Vicro)
3. What did you think of the IT decision made at Vicro? What is the role of IT at
Vicro and should HPT be involved in the BPR project? How would you choose an IT solution for Vicro? (Consider you were an IT consultant)
* You may write your answers in a bullet format. Please use the “IS5743-6643 1314B
Case Vicro - Report Template.docx” as the template for your report.
* Late submission will not be accepted.
IS5743 – Semester B 2013/2014
IT Based Organization Transformation
Vicro Communications: A Failed BPR Case1
Vicro Communications (a pseudonym is used in order to mask the identity of the organization) sought to reengineer its basic business processes with the aid of data-centric enterprise software. Vicro management wanted to rely on the software to improve the performance of its business processes. It was hoped that the software would increase information sharing, process efficiency, standardization of
IT platforms, and data mining/warehousing capabilities.