Sustainability

Topics: Sustainability, Sustainable development, Ecological economics Pages: 419 (48952 words) Published: November 1, 2014
Contents

The big picture

Protecting
water resources

Reducing
CO2 emissions

Advocating
responsible
consumption

Sourcing
sustainably

Values and
behaviours

Contents
The Big Picture
CEO Foreword
Perspective on progress
What we said andwhat we’ve done
Brewing a Better Future
Value chain
Stakeholder dialogue
Benchmarks and achievements
Accountability and assurance

01
03
04
06
12
14
24
26

Protecting water resources
Why this is important
Our priorities
Actions and results
Case studies

28
29
30
31
35

Reducing CO2 emissions
Why this is important
Our priorities
Actions and results
Case studies

38
39
40
41
51

Sourcing sustainably
Why this is important
Our priorities
Actions and results
Case studies

57
58
59
60
67

Advocating responsible consumption
Why this is important
Our priorities
Actions and results
Case studies

73
74
75
76
82

Appendix 1:
GRI Reference Table
108
GRI Supplements: LA1
123
LA2124
LA3126
LA8127
LA10128
LA13129
EN 8 – 2013
130
EN27131
Appendix 2:
Reporting basis

132

Appendix 3:
Environmental data on production units

136

Appendix 4:
List of Operating Companies

141

Reference information

143

Values and behaviours
89
Our values
90
Health & Safety
91
Healthcare and well-being
94
Integrity96
Employees’ and human rights
97
Developing our people
99
Investing in our communities
100
Creating economic and social impact
103
Case studies
104

Heineken N.V. Sustainability Report 2013

Contents

The big picture

Protecting
water resources

Reducing
CO2 emissions

Sourcing
sustainably

Advocating
responsible
consumption

Values and
behaviours

The big picture

CEO Foreword

Jean-François van Boxmeer, Chairman of the Executive Board/CEO

150 years ago, Gerard Adriaan Heineken founded our Company. From day one he was driven by the desire to create a business that was both successful and sustainable. A visionary, his focus was on creating a high-quality beer that tasted the same wherever it was enjoyed and on conducting business in a way that had a lasting and positive impact on society. The city of Amsterdam benefited significantly from his decision to start a business in his home town. He built employee housing, invested in social programmes and helped to make Amsterdam a centre for culture. He was also a pioneer in engaging with stakeholders, listened to residents’ concerns about the noise and smell of his brewery and took the decision to relocate it from the centre of town to the outskirts of the city.

Creating shared value
Fast forward 150 years and the values on which HEINEKEN was built remain at the core of how we think and conduct business. Nothing demonstrates this better than ‘Brewing a Better Future’, our long-term approach to sustainability and one of our key operational priorities for the business.

Its aim is to create shared value across all of our stakeholders by focusing on the delivery of concrete commitments in four areas that we can directly impact through our operations:
Protecting water resources
Reducing CO2 emissions
Sourcing sustainably
Advocating responsible consumption.
HEINEKEN is a global company that spans many industries – agriculture, manufacturing, hospitality, and transport to name just a few. Our focused approach creates a strong platform for meaningful engagement and sharing ideas across all our stakeholders. This engagement is beginning to stimulate new ideas and thinking that have a clear, positive impact on our business and for society – our local sourcing initiatives in Africa and our highly differentiated approach to advocating responsible consumption are just two examples.

Making progress
As you read this report, you will see that we are making progress - not only against our 2015 goals - but also towards the ambitious targets we have...
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