STUDY CASE: Mashaweer
CHAPTER 1 - CASE STUDY QUESTIONS
Mashaweer
1. What Kinds of applications are described in this case? What business functions do they support?
a) Enterprise Resource Planning (ERP) - are integrated enterprise-wide standard information systems that automate all aspect of an organization’s business process. An ERP systems that enables a company to manage the efficient use of its Resource. Among the most important ERP attributes are the ability to:
(i) automated and integrated the majority of an organization’s business process Share common data and practices across the entire enterprise
(ii) produce and asses information in real-time environment
b) CISCO - which supports up to 3001P phones, a reporting module and a module and a recording system made it much easier for Mashaweer to track its received calls and work on any problem that might face its customer service agents.
c) Mashaweer’s Server - a centralized application that manages the following elements:
i) Orders (Placement, editing, pricing, review, tracking and reports) ii) Routes management and optimization iii) Clients (Management, reports, discounts) iv) Packages tracking
v) Contracts vi) Call Center vii) Satellite offices viii) Representatives ix) Cash transactions and expenses tracking or representatives and satellite offices
x) Asset tracking and satellite offices xi) Asset tracking of vehicles, PDAs and mobile printers xii) Management reports
d) Application Programmers’ Interface (API) - is a set of programming instructions and standards for accessing a web-based software application or web tool. The API is a method of integrating Mashaweer ordering system with third parties. This allows third parties to automate their delivery system and integrate Mashaweer into their existing CRM/dispatching systems, opening a wide opportunity for business expansion.
e) SCADA (Supervisory Control and Data Acquisition) - software application program for process control, the
Mashaweer
1. What Kinds of applications are described in this case? What business functions do they support?
a) Enterprise Resource Planning (ERP) - are integrated enterprise-wide standard information systems that automate all aspect of an organization’s business process. An ERP systems that enables a company to manage the efficient use of its Resource. Among the most important ERP attributes are the ability to:
(i) automated and integrated the majority of an organization’s business process Share common data and practices across the entire enterprise
(ii) produce and asses information in real-time environment
b) CISCO - which supports up to 3001P phones, a reporting module and a module and a recording system made it much easier for Mashaweer to track its received calls and work on any problem that might face its customer service agents.
c) Mashaweer’s Server - a centralized application that manages the following elements:
i) Orders (Placement, editing, pricing, review, tracking and reports) ii) Routes management and optimization iii) Clients (Management, reports, discounts) iv) Packages tracking
v) Contracts vi) Call Center vii) Satellite offices viii) Representatives ix) Cash transactions and expenses tracking or representatives and satellite offices
x) Asset tracking and satellite offices xi) Asset tracking of vehicles, PDAs and mobile printers xii) Management reports
d) Application Programmers’ Interface (API) - is a set of programming instructions and standards for accessing a web-based software application or web tool. The API is a method of integrating Mashaweer ordering system with third parties. This allows third parties to automate their delivery system and integrate Mashaweer into their existing CRM/dispatching systems, opening a wide opportunity for business expansion.
e) SCADA (Supervisory Control and Data Acquisition) - software application program for process control, the