Solving Problems Analytically and Creatively

13/9/2012

Developing Management Skills

Learning Objectives

Chapter 3:
Solving Problems Analytically and
Creatively

• Increase proficiency in analytic problem solving
• Recognize personal conceptual blocks • Enhance creativity by overcoming conceptual blocks
• Foster innovation among others

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A Model of
Problem Solving

A Model of
Problem Solving

• Step 1: Define the Problem
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• Step 2: Generate Alternative Solutions
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Differentiate fact from opinion
Specify underlying causes
Tap everyone involved for information
State the problem explicitly
Identify what standard is violated
Determine whose problem it is
Avoid stating the problem as a disguised solution –
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Postpone evaluating alternatives
Be sure all involved individuals generate alternatives Specify alternatives that are consistent with goals Specify both short- and long-term solutions
Build on others’ ideas
Specify alternatives that solve the problem

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A Model of
Problem Solving

A Model of
Problem Solving
• Step 4: Implement and Follow Up on the
Solution

• Step 3: Evaluate and Select an Alternative
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Evaluate relative to an optimal standard
Evaluate systematically
Evaluate relative to goals
Evaluate main effects and side effects
State the selected alternative explicitly

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Implement at proper time and in the right sequence Provide opportunities for feedback
Engender acceptance
Establish ongoing monitoring system
Evaluate based on problem solution

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13/9/2012

Constraints on the Analytical ProblemSolving Model

Constraints on the Analytical ProblemSolving Model
• Generating Alternatives

• Defining the problems

– Alternatives are evaluated as they are proposed
– Few possible alternatives are usually known
– The first acceptable solution is usually accepted
– Alternatives are based on what
was