SMU BBA 101 MQP Summer 2014

Topics: Writing, Communication, Nonverbal communication Pages: 18 (3783 words) Published: October 28, 2014
SIKKIM MANIPAL UNIVERSITY - DDE
Bachelor of Business Administration – BBA Semester 1
BBA 101 – Communication Skills – 4 Credits
(Book Id – B1497)
Model Question Paper-
Duration: 2 hours Total marks: 140
_____________________________________________________________________________ Part A - 1 Mark questions (1- 50) 50 * 1 mark = 50 marks
1. ___________ means ‘language full of technical or special words’. a) Colloquialism
b) Abbreviations
c) Pedantic words
d) Jargon
2. In any written piece, the sentences of a paragraph should be woven together in such a way that they flow into each other. This principle is called as _____________. a) Unity
b) Order
c) Conciseness
d) Coherence
3. A ____________ is a systematic series of action or operation of a series of changes directed to some end. a) task
b) process
c) activity
d) action
4. Communication is a _________ process in which there is an exchange and chain of ideas towards a mutually acceptable direction. a) One-way
b) Two-way
c) Three-way
d) Four-way
5. ________________ is defined as the process by which meanings are perceived and understanding is reached among human beings. a) Communication
b) Message
c) Statement
d) Language
6. ___________ is the use of oral, unwritten words, and is an essential part of interacting with others. a) Informal communication
b) Non-verbal communication
c) Verbal communication
d) Formal communication
7. Body language, body posture and hand gestures are examples of ________ type of communication a) Informal communication
b) Non-verbal communication
c) Verbal communication
d) Formal communication
8. ____________ communication includes instances of unrestrained communication between people who share a casual rapport with each other a) Informal
b) Formal
c) Verbal
d) Non-verbal
9. ____________ is a system of arbitrary signals, such as voice sounds, gestures or written symbols. a) Interpretation
b) Language
c) Message
d) Media
10. “She did a lot for her son”. Here the word ‘for’ is a _____________. a) conjunction
b) preposition
c) adjective
d) pronoun
11. Words are classified according to the function they perform in a sentence. These different classes are called ____________. a) Voices
b) Tenses
c) Synonyms
d) Parts of Speech
12. _____________ refers to the communication that is within the organization and is designed to not reach outside the organization a) external communication
b) written communication
c) electronic communication
d) internal communication
13. __________________ are documents presenting compilation of facts or a number of options and related conclusions and recommendations. a) Notice
b) Instructions
c) Remarks
d) Reports
14. The main purpose of ____________ is to provide feedback on several areas of organisational functioning. a) horizontal communication
b) diagonal communication
c) upward communication
d) downward communication
15. The main objective of _______________ is to develop teamwork, and promote group coordination within an organization a) horizontal communication
b) diagonal communication
c) downward communication
d) upward communication
16. Organisations use ___________ communication to announce Information and provide instructions to subordinates by superiors. a) Written
b) Oral
c) Non-verbal
d) Verbal
17. What is a Memo?
a) Memo is a document presenting compilation of facts or a number of options and related conclusions and recommendations. b) A Memo is a formal, written document, the objective of which is to draw attention to something or some event that would take place and is usually displayed on the Notice Board of the organization. c) Memo is a written statement that provides information by a person or a committee to other people and forms a part of inter - and intra- departmental correspondence. d) Memos are announcements that are distributed to small or selective groups of people within the organization 18. A holiday is declared in organisations...
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