Reply letter

Topics: Customer, Public relations, Customer service Pages: 2 (267 words) Published: March 14, 2014
Baby Express Limited
Room 2812, 28/F, Hang Ta Building, 58 Golden Road, Admiralty, Australia Tel.: 2296 5000Fax: 2296 5010
22 October 20—

Ms Emily Chan
Public Relations Officer
Riverside Hotel
8 Fan Tan Road,
Tin Shaun, Au,
Australia

Dear Ms Chan

Re: Coach Rental Services
Thank you for your letter dated 20 October 20—enquiring about the Coach Rental Services to be held from 22 November at the Lantau Island. We are pleased to provide the information you need. Regarding the number of coaches, we suggest two coaches’ packages for you because you need to carry 71 people for this trip. Some services are available request such as parking, petrol and tunnel fees. For the two types of coaches’ packages, its only carries 45 to 48 people. The coaches’ packages of all different types can be found in the catalogue enclosed. Our coaches’ packages are available in different capacity and specifications, and their rental prices vary accordingly. A full price list is enclosed for your information. A 10% discount will be given to first-time customers, which offered for a booking of two coaches’ packages. To book coaches packages, please first submit to fill in reservation form online website. After that, you should confirm of booking it within 24 hours from via email. Finally, you should place a deposit at least 7 days before days of services delivery. It is about 30% of total payment. Our company only accepts cash and cheques. I hope the above information will provide useful to you. Please feel free to contract me if you have any further questions about the coach rental service. We look forward to hearing from you soon.

Yours sincerely
Steven Ozil
Steven Ozil
Customer Services Officer
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