Promote Communication in Health, Social Care or Children and Young People´S Settings
1.1 Identify the different reasons people communicate
Communication is essential for the human race. The different reasons people communicate are when:
• we need to ask for something
• when we need to get something
• to make our feelings known to others
• to ask people how do they feel
• to let people know things
• to teach, to learn , to advice, to help, to live…
We use communication every day, every time we interact with others, and without it we could not improve and develop ourselves as humans beings.
1.2 Explain how communication affects relationships in the work setting.
We need to ensure the use of an effective communication with others in the work setting in order to make the most of it.
A bad communication environment will slow down obtaining goals and objectives, it will create extra difficulties and it could end in an uncomfortable working atmosphere.
Promoting a positive, honest and effective communication environment will reflect in the working relationships and will facilitate achieving the highest standards and building trust between workers.
2.2 Describe the factors to consider when promoting effective communication.
• Adequate language: we need to take into consideration the person we are communicating with when choosing our words. If necessary, we need to adapt our language to an appropriate level for the individual.
• We need to avoid using jargon, abbreviations or acronyms.
• We need to promote an "active listening” environment, because in communication, sending information and receiving it have the same importance.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Communication is very affected by backgrounds. People from different nationalities, religions, cultures, social/economic origins or educational levels may use different methods to communicate or may interpret communication in different ways.
Examples:
-Some people may use “slang”
Communication is essential for the human race. The different reasons people communicate are when:
• we need to ask for something
• when we need to get something
• to make our feelings known to others
• to ask people how do they feel
• to let people know things
• to teach, to learn , to advice, to help, to live…
We use communication every day, every time we interact with others, and without it we could not improve and develop ourselves as humans beings.
1.2 Explain how communication affects relationships in the work setting.
We need to ensure the use of an effective communication with others in the work setting in order to make the most of it.
A bad communication environment will slow down obtaining goals and objectives, it will create extra difficulties and it could end in an uncomfortable working atmosphere.
Promoting a positive, honest and effective communication environment will reflect in the working relationships and will facilitate achieving the highest standards and building trust between workers.
2.2 Describe the factors to consider when promoting effective communication.
• Adequate language: we need to take into consideration the person we are communicating with when choosing our words. If necessary, we need to adapt our language to an appropriate level for the individual.
• We need to avoid using jargon, abbreviations or acronyms.
• We need to promote an "active listening” environment, because in communication, sending information and receiving it have the same importance.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
Communication is very affected by backgrounds. People from different nationalities, religions, cultures, social/economic origins or educational levels may use different methods to communicate or may interpret communication in different ways.
Examples:
-Some people may use “slang”