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05002200 Organizing, Researching and Illustrating your Material
Conduct investigation in the branch through:
● Request initial explanation from the branch manager regarding the issues that the branch is encountering, on the first day of branch visit.
Requesting an explanation from the branch head is imperative before communication with anyone else in the company. The branch head is responsible for the overall performance of his branch and as a branch head, he should be held accountable for whatever issues his branch is facing, or at least he needs to explain his side regarding the issues. In doing this, I expect to learn how the branch head deals with the issues, or if he has complete knowledge of them, and what actions did he take to resolve them. ●
Reading and analyzing the branch’s fiveyear business reports such as financial, human resources, marketing, customer surveys, etc. Listing possible issues and problems from the business reports. Facts normally don’t lie. Through the business reports, I can gather potential evidences and loopholes in the branch’s operational weaknesses. Likewise, I will know where to start from, considering the presented data.
Conduct interview on each department’s head as a group. Communication with each department’s head in a group will allow discussion of the issues on different perspectives. Preferring a group interview with the department head will allow checking, rechecking, and confirmation of the problems on a wider scope. In this method, I expect that each of the department heads will contribute valuable information that will reveal the root cause of the problems at hand and also, to gather their opinions on how to resolve the issues based on their perspectives.
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