pantaloons

THE SUMMER INTERNSHIP REPORT

Customer Services in PANTALOONS

In the partial fulfilment for the award of
Post Graduate Program in Retail Management

PLACE OF RESEARCH:
GURGAON

Submitted to:
Mr. UMANG
H. R.

Submitted by:
MEENA CHAUDHARY
Batch-2008-10

ANSAL Institute of Management
Sector -55 Gurgaon
TABLE OF CONTENTS:
Project Title……………………………………………1
Table of Contents……………………………………..2
Declaration…………………………………………….3

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Summer Training Certificate………………………...4
Acknowledgement…………………………………….5
Preface…………………………………………………6
Company’s Profile…………………………………….7
Store Profile……………………………………………8
Executive Summary………………………………….18
Chapters:

I. Introduction…………………………………..20
II. Important factors………………………….....26
III. Literature Review……………………………..28
IV. Research Methodology………………………36
V. Research Tools……………………………….37

VI. Objectives……………………………………...38
VII. Need of Study………………………………....39
VIII. Data Description……………………………...40
IX. Customer Survey Data……………………....44
X. Questionnaire………………………………....45
XI. Conclusion………………………………….....47
XII. Recommendation…………………………..…48
XIII. Learning………………………………………..50
XIV. Suggestions…………………………………...53
XV. Bibliography…………………………………....54

DECLARTION:

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I Meena Chaudhary, student of Ansal Institute of Management did 2 months training with pantaloons retail India Ltd. Gurgaon. I covered the Various Aspects of customer management level in my two months training. This material provided in this report is original and has not been submitted anywhere for any other diploma or degree.

SIGNED BY INSTITUTE GUIDE:
NAME:
DATE:

SIGNED BY STUDENT:
NAME: Meena Chaudhary
DATE: JUNE’ 09

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CERTIFICATE

This is to certify that the project done on “ customer services in pantaloons” submitted to Ansal
Institute of Management, Gurgaon is in partial fulfilment of the requirement for the award of Post
Graduate Programme in Retail Management, is a bonafide work carried out by me at