1.1 Explain the benefits of knowing the purpose of communication. The purpose of communication is for human beings to be able to understand each other in different ways and for several reasons. It can be any means, not just verbal and in order to achieve that I have to develop my communicative skills. That way I can use this skill to help me learn or explain something to someone or help others learn and let others explain things to me. We also communicate in a business environment to listen to each others' problems, and solve difficulties we face in day to day operations in our work and personal life. It helps us find solutions to hindrances that may come into our lives. 1.2 Explain the reasons for knowing the audience to whom the communication is being presented. If I know the audience, I can more effectively communicate with and persuade that audience. My motive is to get the idea across by expressing my ideas and getting recognised and appreciated for helping the audience understand what I intended to get across. In order to achieve this I need to satisfy the audience with things, presentations and activities in that they are interested in. So I need to learn or find out what they expect off me, what mood they are in, and what they need and then get the ideas across. 1.3 Explain the purpose of knowing the intended outcomes of communications. Knowing the intended outcomes of communications is very important, because it informs me if that was the information the other person needed and if they were satisfied, or needed more information. 1.4 Describe different methods of communication and when to use them. Communication can be classified as: verbal and non-verbal, and formal and informal. Verbal Communication
Verbal communication is the most important and most effective type of communication, because that is what we use to interact with people all the time. To understand the emotional and detailed needs of a person, verbal communication is the best, as you see or hear what the person actually says and feels. Nonverbal Communication
Non verbal communication is a type of communication that does not involve words. It could be written, or sign language, facial expression and gestures that help understand the person with whom you are communicating. It is not very effective like the verbal communication.
Effective Verbal Communication
Effective verbal communication is where you listen to people or a group of audience, and not much to do with speaking. It is listening to people’s concerns and trying to find a solution for that. These are used when you have conferences, seminars, discussions etc. Informal Communication
Informal communications are face to face communications that occur in general. It can be a general chat about anything; work related or not, can be texting, emailing, leaving post-it notes or a surprise visit. It can also take place as an informal meeting where you meet up with someone for a small discussion. Formal Communication
Formal communication can be considered as communication efforts that are used to fit customary rules. It follows proper order, and procedures, and can be recorded to store the outcomes. Communication Through Body Language
Many people have a hard time with communication, and can find it difficult to tell others what they think or to give them bad news. Sometimes, they can’t find the right words to express the things they want to say. Body Language however, is always honest and can always be counted on. Some people who are hard of hearing or talking can use sign languages or facial expression to communicate what they feel. 2.
2.1 Identify relevant sources of information that may be used when preparing written communication. Sources of information can be classified as
* Primary source
* Secondary source
A primary source of information is one which is seen or heard directly by a person. It is information gathered by a person directly in contact with the incident or event....
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