negotiation and conflict management
Chapter 1
Human Communication: What and Why
How Do You Define Communication?
The official definition:
Communication refers to the process of human beings responding to the symbolic behaviour of other persons
“The process of creating meaning through symbolic interaction”
Considering Attributes of Communication
Communication is considered a process, not a discrete occurrence
It is continuous and ongoing
It is interactive Communication is symbolic
Research: Some theorists believe that any behavior that has meaning to others should be considered communication whether it is intentional or not.
Communication is Symbolic
Symbols represent things, processes, ideas, events in ways which make communication possible
Human communication is based on words, numbers and other symbols and the use of language.
Research: Some theorists believe that any behavior that has meaning to others should be considered communication whether it is intentional or not.
Types of Communication
Intrapersonal communication-communicating with oneself. We do not always think in verbal terms, but whether the process is apparent or not, the way we mentally process information influences our interest with others.It is process of sensation and perception. Intrapersonal communication are impulses- feel pain, hunger, get anxious are examples; when we listen to that little voice in our heads; thinking. Even though intrapersonal communication does not fit the face to face element; it does not affect those forms of interaction. Example; you pause before beginning a 10 minute speech- the way you handle that situation would depend on the intrpersonal communication which precedes or accompanies your behaviour.
Dyadic or interpersonal communication- communicating or interacting with 2 persons; can occur in person or via mediated channels (telephone, email, text). Dyads are the most common communication setting.
Small group communication - communicating within larger
Human Communication: What and Why
How Do You Define Communication?
The official definition:
Communication refers to the process of human beings responding to the symbolic behaviour of other persons
“The process of creating meaning through symbolic interaction”
Considering Attributes of Communication
Communication is considered a process, not a discrete occurrence
It is continuous and ongoing
It is interactive Communication is symbolic
Research: Some theorists believe that any behavior that has meaning to others should be considered communication whether it is intentional or not.
Communication is Symbolic
Symbols represent things, processes, ideas, events in ways which make communication possible
Human communication is based on words, numbers and other symbols and the use of language.
Research: Some theorists believe that any behavior that has meaning to others should be considered communication whether it is intentional or not.
Types of Communication
Intrapersonal communication-communicating with oneself. We do not always think in verbal terms, but whether the process is apparent or not, the way we mentally process information influences our interest with others.It is process of sensation and perception. Intrapersonal communication are impulses- feel pain, hunger, get anxious are examples; when we listen to that little voice in our heads; thinking. Even though intrapersonal communication does not fit the face to face element; it does not affect those forms of interaction. Example; you pause before beginning a 10 minute speech- the way you handle that situation would depend on the intrpersonal communication which precedes or accompanies your behaviour.
Dyadic or interpersonal communication- communicating or interacting with 2 persons; can occur in person or via mediated channels (telephone, email, text). Dyads are the most common communication setting.
Small group communication - communicating within larger