Ms Shine
Basic Counselling Skills
1. Attending Behaviour
2. Closed and Open-Ended Questions
3. Paraphrase
4. Summary
5. Reflection
1) Attending Behaviour ❖ Orienting oneself physically and psychological ❖ Encourages the other person to talk ❖ Lets the client know you’re listening ❖ Conveys empathy
What Does Attending Behaviour Look Like?
a) SHOVLER (Or SOLER – the underlined):
❖ S: Face the other Squarely ❖ H: Head nods ❖ O: Adopt an Open Posture ❖ V: Verbal Following ❖ E: Speech ❖ L: Lean toward the other ❖ E: Make Eye Contact ❖ R: Be Relatively Relaxed
b) Listening:
Listening is the most important skill in counselling. It is the process of ‘hearing’ the other person. Three aspects of listening; i) Linguistic: actual words, phrases and metaphors used to convey feelings. ii) Paralinguistic: not words themselves but timing, accent, volume, pitch, etc. iii) Non-verbal: ‘body language’ or facial expression, use of gestures, body position and movement, proximity or touch in relation to the counsellor All these express the internal state of the counselee and can be ‘listened’ to by the attentive counsellor.
2) Four types of Counselling Interventions
i) Open-Ended Questions
✓ Questions that clients cannot easily answer with “Yes,”, “No,” or one- or two-word responses ✓ “Tell me about your family while you were growing up” ✓ “Why is that important to you?” ✓ How did you feel when that happened?” ✓ “What did you do when she said that?” ✓ “What are your reasons for saying that?”
Purposes of Open-Ended Questions:
• To begin an interview • To encourage client elaboration • To elicit specific examples • To motivate clients to communicate
ii)
1. Attending Behaviour
2. Closed and Open-Ended Questions
3. Paraphrase
4. Summary
5. Reflection
1) Attending Behaviour ❖ Orienting oneself physically and psychological ❖ Encourages the other person to talk ❖ Lets the client know you’re listening ❖ Conveys empathy
What Does Attending Behaviour Look Like?
a) SHOVLER (Or SOLER – the underlined):
❖ S: Face the other Squarely ❖ H: Head nods ❖ O: Adopt an Open Posture ❖ V: Verbal Following ❖ E: Speech ❖ L: Lean toward the other ❖ E: Make Eye Contact ❖ R: Be Relatively Relaxed
b) Listening:
Listening is the most important skill in counselling. It is the process of ‘hearing’ the other person. Three aspects of listening; i) Linguistic: actual words, phrases and metaphors used to convey feelings. ii) Paralinguistic: not words themselves but timing, accent, volume, pitch, etc. iii) Non-verbal: ‘body language’ or facial expression, use of gestures, body position and movement, proximity or touch in relation to the counsellor All these express the internal state of the counselee and can be ‘listened’ to by the attentive counsellor.
2) Four types of Counselling Interventions
i) Open-Ended Questions
✓ Questions that clients cannot easily answer with “Yes,”, “No,” or one- or two-word responses ✓ “Tell me about your family while you were growing up” ✓ “Why is that important to you?” ✓ How did you feel when that happened?” ✓ “What did you do when she said that?” ✓ “What are your reasons for saying that?”
Purposes of Open-Ended Questions:
• To begin an interview • To encourage client elaboration • To elicit specific examples • To motivate clients to communicate
ii)