midterm

Topics: Question Pages: 29 (2509 words) Published: February 23, 2014
Question 1
3.33 out of 3.33 points

Characteristics of a successful supervisor are
Answer

Selected Answer:
  
having a positive attitude.
Correct Answer:
  
having a positive attitude.

Question 2
0 out of 3.33 points

Higher-level managers, middle and top, usually spend most of their time on these two management functions: Answer

Selected Answer:
  
leading and organizing.
Correct Answer:
  
planning and organizing.

Question 3
3.33 out of 3.33 points

A new supervisor's most reliable source of getting to know his/her new employees is probably the Answer

Selected Answer:
  
employees themselves.
Correct Answer:
  
employees themselves.

Question 4
3.33 out of 3.33 points

When companies eliminate management layers (restructuring or reengineering), they generally Answer

Selected Answer:
  
push more responsibilities toward supervisors.
Correct Answer:
  
push more responsibilities toward supervisors.

Question 5
0 out of 3.33 points

The four categories of skills used by all levels of managers in all kinds of organizations are called Answer

Selected Answer:
  
leadership, motivation, communication, problem solving, & planning skills. Correct Answer:
  
technical, human relations, conceptual, & decision-making.

Question 6
3.33 out of 3.33 points

To reduce subtle discrimination and improve attitudes toward diversity, supervisors and managers can Answer

Selected Answer:
  
all of these.
Correct Answer:
  
all of these.

Question 7
3.33 out of 3.33 points

Deciding on the department's goals and how to meet them is known as the management function of Answer

Selected Answer:
  
planning.
Correct Answer:
  
planning.

Question 8
3.33 out of 3.33 points

One positive consequence of the changing diversity of the U.S. workforce for today's supervisors is Answer

Selected Answer:
  
supervisors will be able to draw on a greater variety of talent & perspectives. Correct Answer:
  
supervisors will be able to draw on a greater variety of talent & perspectives.

Question 9
3.33 out of 3.33 points

Most supervisors started out working in the department they now supervise because of their superior ________ which are very important to first-level managers. Answer

Selected Answer:
  
technical skills
Correct Answer:
  
technical skills

Question 10
3.33 out of 3.33 points

The ability to see the relationship of the parts to the whole and to one another is known as Answer

Selected Answer:
  
conceptual skills.
Correct Answer:
  
conceptual skills.

Question 11
3.33 out of 3.33 points

Becoming a supervisor in the same department where you were once an employee, means your relationships with the employees in the department change, such as Answer

Selected Answer:
  
all of these.
Correct Answer:
  
all of these.

Question 12
3.33 out of 3.33 points

Common responses to culture shock include
Answer

Selected Answer:
  
all of these.
Correct Answer:
  
all of these.

Question 13
0 out of 3.33 points

The most important way supervisors can overcome the productivity constraint of management limitations is to Answer

Selected Answer:
  
follow government regulations.
Correct Answer:
  
set a good example.

Question 14
3.33 out of 3.33 points

Quality control is defined as
Answer

Selected Answer:
  
a company's efforts to prevent or correct defects in its goods or services or to improve them in some way. Correct Answer:
  
a company's efforts to prevent or correct defects in its goods or services or to improve them in some way.

Question 15
0 out of 3.33 points

An operator who...
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