Management

Chapter 1—Innovative Management for Turbulent Times

MINI CASE: Hector,  who is a Hispanic,  has been working  for a promotion for a long time. He works  for a shipping company  on the loading dock. The company  is located in rural North Carolina. His job  has been to drive a forklift and  to occasionally load by hand boxes  into large trucks. He reports  to a loading supervisor  who coordinates all the work  of four forklift operators and  makes sure the loads  are accurate and  ready to go on time. Finally,  Hector’s hard work  has paid off for him.  His supervisor, Paul,  has been promoted, and  Hector was recommended  to take his place. He has now been  the supervisor for two weeks. Already  he has begun to worry about

 whether he should have taken  the job or not. He just can’t seem  to get the men working  for him to move fast enough. Frequently,  his loads are late  in being finished and  often they contain the wrong boxes. He cannot understand  where he is going wrong. As a forklift operator  he always received excellent ratings and  has always been a hard worker.

Q1

What are some possible explanations for Hector’s problems?

Q2

If you were Hector’s boss, what would you recommend that he do?

Chapter 2—The Evolution of Management Thinking
MINI CASE: STUDY GUIDE: PAGE 41 – 42: Ivan  has just been promoted  to be the manager  of McDonald’s second restaurant  in Moscow. Ivan     has been working for the company for the past two years as an assistant manager.

He is one  of four persons  sent to first Canada  and then to the United States to Hamburger University  for training  prior to the opening  of the first McDonald’s in Moscow. Although  it has been difficult  to change the way restaurants  were perceived in the ole Soviet Union,  McDonald’s  has been a success and  it is ready to open its second store. Ivan   has been working very hard for McDonald’s.

At the same time  he