“Constantly talking isn’t necessarily communicating.”
–Joel (Eternal Sunshine of the Spotless Mind)
-Influencing people so that they will strive willingly towards the achievement of group goals
Leaders - are individuals who guide, direct, motivate, or inspire others.
-They are the men and women who influence others in an organization or in a community.
-They command others’ attention. They persuade others to follow them or pursue goals they define.
-They control situations.
-They improve the performance of groups and organizations.
-They get results.
-Is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983).
Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are:
a. the direct result of people failing to communicate
b.processes that lead to confusion and can cause good plans to fail
Studying the communication process is important because you coach, coordinate, counsel, evaluate, and supervise throughout this process. It is the chain of understanding that integrates the members of an organization from top to bottom, bottom to top, and side to side. Leadership Communication
* Is the controlled, purposeful transfer of meaning by which leaders influence a single person, a group, an organization, or a community. * Uses the full range of communication skills and resources to overcome interferences and to create and deliver messages that guide, direct, motivate, or inspire others to action.
* consists of layered, expanding skills from core strategy development and effective writing and speaking to the use of these skills in more complex organizational situations. * necessitates anticipating all interruptions and interferences through audience analysis and then developing a communication strategy that controls the rhetorical situation and facilitates the effective transmission of the message.
The Leadership Communication Framework
- consists of three primary rings:
(1) core, (2) managerial and (3) corporate. The higher up in an organization a manager moves, the more complex his or her communication demands become.
* All effective communications depends on the core skills at the center of the spiral. Leaders in any organization must master the skills at the core (strategy, writing, and speaking), but they also need to expand their skills to include those needed to lead and manage groups, such skills as
* emotional intelligence, cultural literacy, listening, managing teams and meetings, and coaching and mentoring. Eventually, particularly when they move into the higher-levels of organizational leadership, they will need to develop the capabilities in the outer circle, the corporate communication skills – employee relations, change communication, media relations, crisis communication, and image and reputation management.
1. Core Communication
* Strategy is the foundation on which any effective communication depends. * Leaders need to be able to analyze an audience in every situation and develop a communication strategy that facilitates accomplishing their communication objectives. * Managers need to be able to structure and write effective simple and complex correspondence and documents, from e-mails and memos to proposals and reports. * They need to be able to write and to speak in the language expected of business leaders, language that is clear, correct, and concise.
They need to be able to create and deliver oral presentations confidently and persuasively, * Using graphics that contribute to delivering your messages. 2. Managerial Communication
* They are the capabilities...
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