Itil Service Strategy Study Guide
Lesson 1 Study Guide
The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com Introduction to Service Strategy
Welcome to the first chapter of your ITIL Training Zone Study Guide. This document is supplementary to the information available to you online, and should be used in conjunction with the videos, quizzes and exercises.
After your subscription to the course has finished onlin e, you will still have the study guide to help you prepare for the Service Strategy exam - if you’ve not taken the exam by the time your subscription expires.
At
the end of each Lesson as you progress through the course, you’ll be prompted to download a new chapter of the Study Guide. By the end of the course, you’ll have 19 chapters that build up into the full guide.
This Chapter contains the Study Guide information for Lesson 1 – Introduction to Service
Strategy.
Use this Study Guide in conjunction with your own notes that you make as you progress through the course. You may prefer to print it out, or use it on-screen.
After each Lesson, you can consolidate what you have learnt whilst watching the videos and taking the quizzes by reading through the chapter of the Study Guide. If you progress on to do the Service Strategy exam, your Study Guide will provide you with vital revision information.
Remember, your Study Guide is yours to keep, even after your subscription to the Service
Strategy Course has finished.
Page 1 of 13
© 2010 IT Training Zone LTD www.ITILTrainingZone.com ITIL® is a registered trademark of the Cabinet Office in the United Kingdom and other countries
The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com Table of Contents
Study Guide Icons
3
Lesson Contents
4
Purpose, Objectives, Scope and Value
5
Exercise – Service Strategy inputs
7
Service Strategy and the Service
The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com Introduction to Service Strategy
Welcome to the first chapter of your ITIL Training Zone Study Guide. This document is supplementary to the information available to you online, and should be used in conjunction with the videos, quizzes and exercises.
After your subscription to the course has finished onlin e, you will still have the study guide to help you prepare for the Service Strategy exam - if you’ve not taken the exam by the time your subscription expires.
At
the end of each Lesson as you progress through the course, you’ll be prompted to download a new chapter of the Study Guide. By the end of the course, you’ll have 19 chapters that build up into the full guide.
This Chapter contains the Study Guide information for Lesson 1 – Introduction to Service
Strategy.
Use this Study Guide in conjunction with your own notes that you make as you progress through the course. You may prefer to print it out, or use it on-screen.
After each Lesson, you can consolidate what you have learnt whilst watching the videos and taking the quizzes by reading through the chapter of the Study Guide. If you progress on to do the Service Strategy exam, your Study Guide will provide you with vital revision information.
Remember, your Study Guide is yours to keep, even after your subscription to the Service
Strategy Course has finished.
Page 1 of 13
© 2010 IT Training Zone LTD www.ITILTrainingZone.com ITIL® is a registered trademark of the Cabinet Office in the United Kingdom and other countries
The ITIL V3 Lifecycle Courses – Service Strategy Study Guide www.itiltrainingzone.com Table of Contents
Study Guide Icons
3
Lesson Contents
4
Purpose, Objectives, Scope and Value
5
Exercise – Service Strategy inputs
7
Service Strategy and the Service