Interpersonal Process and Behavior
INTERPERSONAL PROCESS AND BEHAVIOR
Communication * Is the evoking of a shared or common meaning in as other person * Reading, Listening, managing and interpreting information, and serving clients are among the interpersonal communication skills as being necessary for successful functioning in the workplace.
* the basic process by which managers and professionals accomplish their tasks
Interpersonal communication * is communication that occurs between two or more people in an organization * is important in building and sustaining human relationships at work
* Interpersonal communication cannot be replaced by the advances in information technology and data management that have taken places during the past several decades. * At times, a newsletter distributed in hard copy or electronically can be the communication medium of choices. Yet such communication is enhanced by interacting with employees at all levels about issues large and small.
THE COMMUNICATION PROCESS * Interpersonal communication takes place through a series of steps * ”Noise “can also have an impact on communication
The six components: 1. a communication source or sender- The source of a communication event is usually a person attempting to send a spoken, written, sign language, or nonverbal message will receive
* Ex.
2. A message- The heart of a communication event is the message, which is a purpose or an idea to be conveyed. Many factors influence how a message is received. Among them are clarity, the alertness of the receiver, the complexity and length of the message, and how the information is organized.
* Ex. The production manager’s message will most likely get across if she says directly,” I need to talk to you about last month’s below-average productivity figures.
3. a channel- Several communication channels, or media, are usually available for sending messages in organizations. Typically, messages are written,
Communication * Is the evoking of a shared or common meaning in as other person * Reading, Listening, managing and interpreting information, and serving clients are among the interpersonal communication skills as being necessary for successful functioning in the workplace.
* the basic process by which managers and professionals accomplish their tasks
Interpersonal communication * is communication that occurs between two or more people in an organization * is important in building and sustaining human relationships at work
* Interpersonal communication cannot be replaced by the advances in information technology and data management that have taken places during the past several decades. * At times, a newsletter distributed in hard copy or electronically can be the communication medium of choices. Yet such communication is enhanced by interacting with employees at all levels about issues large and small.
THE COMMUNICATION PROCESS * Interpersonal communication takes place through a series of steps * ”Noise “can also have an impact on communication
The six components: 1. a communication source or sender- The source of a communication event is usually a person attempting to send a spoken, written, sign language, or nonverbal message will receive
* Ex.
2. A message- The heart of a communication event is the message, which is a purpose or an idea to be conveyed. Many factors influence how a message is received. Among them are clarity, the alertness of the receiver, the complexity and length of the message, and how the information is organized.
* Ex. The production manager’s message will most likely get across if she says directly,” I need to talk to you about last month’s below-average productivity figures.
3. a channel- Several communication channels, or media, are usually available for sending messages in organizations. Typically, messages are written,