Communication is one of the most important things for supervisor, need to know how to organise the team (do the morning briefings and sort out maids problems. Communication is the key for effective job, and trust support of your team. Effective communication is not only about speaking: are 3 types of communication.
Oral communication is the most used form of communication. It is to present some important information on the morning briefings to our team or on the floor face-to-face, or on the phone talking with reception. Important is the team clearly understands what is being said. Speeches, presentations, discussions are all forms of oral communication. Oral communication is best in case of problem resolution. The conflicts, disputes and many issues/differences can be put to an end by talking them over. Written Communication:
Writing is used when we have to provide detailed information such as figures and facts, even while giving a presentation. It is also generally used to send documents and other important material to stakeholders, which could then be stored for later use as it can be referred to easily as it is recorded. Other important documents such as maintenance, housekeeping memos, and extra guest requirements, for extra jobs list, reports, , lost property procedures, maids and supervisor list, suggestion notes to manager, staff rota records, work rotas are also in written form for this purpose. That verbal communication has been replaced to a great extent by a faster form of written communication, and that is email. Email we use to send linen figures and checking new emails. But need to recognise the importance of written information. Usually things are written down because they need to well think out, or they will form part of records- staff rotas, maintenance. Written communication is taken to be more...
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