CHAPTER NOTES
RECRUITING HRPO 2371
Chapter 01
Human Resource Management: Gaining a Competitive Advantage Chapter Summary
This chapter discusses the role of the Human Resource Management (HRM) function in the corporate effort to gain a competitive advantage. The chapter first discusses the roles and skills that a human resource management department and/or managers need for any company to be competitive. The second section of the chapter identifies the competitive challenges that U.S. companies currently face, which influence their ability to meet the needs of shareholders, customers, employees, and other stakeholders. We discuss how these competitive challenges are influencing HRM. The chapter concludes by highlighting the HRM practices covered in this book and the ways they help companies compete.
Learning Objectives
After studying this chapter, the student should be able to:
1. Discuss the roles and activities of a company’s human resource management function.
2. Discuss the implications of the economy, the makeup of the labor force, and ethics for company sustainability.
3. Discuss how human resource management affects a company’s balanced scorecard.
4. Discuss what companies should do to compete in the global marketplace.
5. Identify the characteristics of the workforce and how they influence human resource management.
6. Discuss human resource management practices that support high performance work systems.
7. Provide a brief description of human resource management practices.
Extended Chapter Outline
Note: Key terms are boldface and are listed in the "Chapter Vocabulary" section.
Opening Vignette:
Starbucks: HR Practices Help Focus on the Brew, Weather the Recession and Prepare for Growth
Starbucks is Seattle- based coffee store with a mission to “inspire and nurture the human spirit. Its stores, which number 17,000 operating in the United States and 50 other countries, provide an inviting place for customers to enjoy
Chapter 01
Human Resource Management: Gaining a Competitive Advantage Chapter Summary
This chapter discusses the role of the Human Resource Management (HRM) function in the corporate effort to gain a competitive advantage. The chapter first discusses the roles and skills that a human resource management department and/or managers need for any company to be competitive. The second section of the chapter identifies the competitive challenges that U.S. companies currently face, which influence their ability to meet the needs of shareholders, customers, employees, and other stakeholders. We discuss how these competitive challenges are influencing HRM. The chapter concludes by highlighting the HRM practices covered in this book and the ways they help companies compete.
Learning Objectives
After studying this chapter, the student should be able to:
1. Discuss the roles and activities of a company’s human resource management function.
2. Discuss the implications of the economy, the makeup of the labor force, and ethics for company sustainability.
3. Discuss how human resource management affects a company’s balanced scorecard.
4. Discuss what companies should do to compete in the global marketplace.
5. Identify the characteristics of the workforce and how they influence human resource management.
6. Discuss human resource management practices that support high performance work systems.
7. Provide a brief description of human resource management practices.
Extended Chapter Outline
Note: Key terms are boldface and are listed in the "Chapter Vocabulary" section.
Opening Vignette:
Starbucks: HR Practices Help Focus on the Brew, Weather the Recession and Prepare for Growth
Starbucks is Seattle- based coffee store with a mission to “inspire and nurture the human spirit. Its stores, which number 17,000 operating in the United States and 50 other countries, provide an inviting place for customers to enjoy