Chap1 Mc Questions&Answers.Pdf

Topics: Management, Productivity, W. Edwards Deming Pages: 7 (1737 words) Published: January 23, 2013
Chapter1: Multiple Choice Questions 1. Which of the following has been the main driver to the globalization of business? a. The higher standards of living in the U.S. and Europe b. Technology c. The NAFTA trade agreement d. The increasing ethnic diversity within countries e. Improved political stability Operations management is applicable a. mostly to the service sector b. to services exclusively c. mostly to the manufacturing sector d. to manufacturing and service sectors e. to the manufacturing sector exclusively


3. Walter Shewhart is listed among the important people of operations management because of his contributions to a. assembly line production b. measuring the productivity in the service sector c. Just-in-time inventory methods d. statistical quality control e. all of the above 4. Henry Ford is noted for his contributions to a. standardization of parts b. statistical quality control c. assembly line operations d. scientific management e. time and motion studies Taylor and Deming would have both agreed that a. Whirlpool's global strategy is a good one b. Eli Whitney was an important contributor to statistical theory c. management must do more to improve the work environment and its processes so that quality can be improved d. productivity is more important than quality e. the era of Operations Management will be succeeded by the era of scientific management Who among the following is associated with contributions to quality control in operations management? a. Charles Babbage b. Henry Ford c. Frank Gilbreth d. W. Edwards Deming e. Henri Fayol The field of operations management is shaped by advances in which of the following fields? a. chemistry and physics b. industrial engineering and management science c. biology and anatomy d. information sciences e. all of the above






The five elements in the management process are a. plan, direct, update, lead, and supervise b. accounting/finance, marketing, operations, and management c. organize, plan, control, staff, and manage d. plan, organize, staff, lead, and control e. plan, lead, organize, manage, and control The responsibilities of the operations manager include a. planning, organizing, staffing, procuring, and reviewing b. forecasting, designing, planning, organizing, and controlling c. forecasting, designing, operating, procuring, and reviewing d. planning, organizing, staffing, leading, and controlling e. designing and operating Which of the following is not an element of the management process? a. pricing b. staffing c. planning d. controlling e. leading An operations manager is not likely to be involved in a. the design of products and services to satisfy customers' wants and needs b. the quality of products and services to satisfy customers' wants and needs c. the identification of customers' wants and needs d. work scheduling to meet the due dates promised to customers e. forecasting sales All of the following decisions fall within the scope of operations management except for a. financial analysis b. design of products and processes c. location of facilities d. quality management e. all of the above fall within the scope of operations management Which of the following are the primary functions of all organizations? a. operations, marketing, and human resources b. marketing, human resources, and finance/accounting c. sales, quality control, and operations d. marketing, operations, and finance/accounting e. research and development, finance/accounting, and purchasing Budgeting, paying the bills, and collection of funds are activities associated with the a. management function b. control function c. finance/accounting function d. production/operations function e. staffing function Which of the following would not be an operations function in a fast-food restaurant? a. making hamburgers and fries b. advertising and promotion c. maintaining equipment d. designing the layout of the facility e. purchasing ingredients 2

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