Case Study

Pg. 47 Case Study Answers 1. The types of transactions they are handled by baggage handling systems are as follow: * Must move the bag from check-in area to the departure gate * Move bags from gate to gate * Move bags from the arrival gate to the baggage claim 2. Some of the advanced technology used in baggage handling systems they involve a wide variety of sensors, actuators, mechanical devices, and computers. They include destination-coded vehicles (DCV’s) automatic bar code scanners, use of radio frequency identification (RFID) tags, and high-tech conveyors equipped with sorting machines. 3. The problem that these baggage handling systems are trying to solve is to reduce the costs, airlines developed state-of-the-art baggage handling systems designed to drastically cut down on the number of bags lost, delayed, or stolen. Baggage handling system can be extremely expensive, but if implemented successfully, pay for them. Lost and mishandled baggage is a major expense for airlines, and reducing the incidence of lost and mishandled baggage creates significant yearly savings. Also, as said earlier it will reduce all of the excess problems that go with baggage handling. These systems will and can be a solution to the problem only if they do not fail. If they do fail, I just hope the company still has workers to do it by hand. 4. The kinds of management reports that could be generated from the data is operation times, report’s on the organizations current performance, monitor and control the business and predict future