Care Level 2

Topics: Communication, Confidentiality, Nonviolent Communication Pages: 13 (3180 words) Published: January 11, 2013
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Diploma level 2 in Health & Social Care

The following learning resources are for guidance/reference ONLY!!!

Please do not copy, as your work may be rejected by your Assessor!!

The Diploma level 2 consists of 9 mandatory units, and a selection of optional units, relating to your own occupational sector. Your Assessor will help you to choose your optional units, which best suits, your role responsibilities. The following guidance has been written & compiled by myself, to cover outcomes in the 9 mandatory units that all students have to complete. I am a qualified Health & Social Care Assessor, and have worked within the Care sector for the last 20 years. In my experience, students want guidance in plain English, easy to understand, that enables them to relate the questions asked, to their own personal work experience.

I hope that you will find the following guidance useful in your studies, and help you to achieve your Diploma level 2 Qualification, in Health & Social Care. Good Luck!!!!!!!!

The following attachments are the 9 Mandatory unit outcomes that you will have to ‘show’ your Assessor, you apply to your working practices. Unit 1: Introduction to Communication in Health & Social Care Settings Outcome 1 Understand why communication is important in the work setting. The learner can:

a. Identify different reasons why people communicate
b. Explain how effective communication affects all aspects of own work c. Explain why it is important to observe an individual’s reactions when communicating with them.

Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals The learner can:
a. Find out an individual’s communication and language needs, wishes and preferences b. Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences c. Show how and when to seek advice about communication.

Outcome 3 Be able to reduce barriers to communication
The learner can:
a. Identify barriers to communication
b. Demonstrate how to reduce barriers to communication in different ways c. Demonstrate ways to check that communication has been understood d. Identify sources of information and support or services to enable more effective communication.

Outcome 4 Be able to apply principles and practices relating to confidentiality at work The learner can:
a. Explain the term ‘confidentiality’
b. Demonstrate confidentiality in day to day communication, in line with agreed ways of working c. Describe situations where information normally considered to be confidential, might need to be passed on. d. Explain how and when to seek advice about confidentiality.

Guidance responses to UNIT 1 Outcomes:

Outcome 1:
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes...
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