Business Administration

INTERNSHIP REPORT

REPORT SUBMITTED FOR THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION

REPORT SUBMITTED TO CITIZEN BANK INTERNATIONAL NEW ROAD, GHORAHI DANG

SUBMITTED BY NABIN KC VICTORIA INTERNATIONAL COLLEGE

GHORAHI, DANG 01/10/2013

TABLE OF CONTENTS

Acknowledge
Executive Summary
List of Figure and Tables
CHAPTER 1 INTRODUCTION
Background Information 1-2
Objectives of the study 2
Review of related studies 3-8
Research Methods 8
Source of Information 8
Limitation of the study 8-9
Organization Profile
CHAPTER 2 JOB PROFILE AND ACTIVITIES PERFORMED
Introduction of the organization 10-21
Activities Performed in the Organization 22
Problem Solved 23
Intern’s Key Observation 24-25
CHAPTER 3 Summaries and Conclusion
Summary 26
Conclusion 27
Key Still Attitude Learnt 27
Feedback to the organization and University/College 28

References
Appendices
ACKNOWLEDGEMENT
This research study is written as a partial requirement for the degree of Bachelor Of Business Administration (BBA). I have drawn mainly primary along with secondary information. However, the study is subjected to various limitations and limited time available to do the research study. First of all I am grateful to K.B. Chaudhary, Coordinator of BBA program, for providing me the golden opportunity to do the internship at Citizen’s Bank International Limited Ghorahi Branch, as per the requirement for the course of BBA. I would like to appreciate Mr. Suman Hamal, Branch Manager of CBIL, Ghorahi Branch for providing environment for doing the work as assigned us. Similarly, I would like to express a deep sense of gratitude to Mr. Shambhu Karki, Office in Charge for monitoring our work in the bank. I would like to indebted thank for Bipin Poudel, Credit and Marketing Officer for providing the overview of loan process and marketing. At the same time I would like to sincerely thank to Mr. Arjun Sharma Junior Assistance of CBIL Ghorahi who has facilitated us for working properly in the CSD. He taught us how to deal with the customers and develop the level of confidence in front of others similarly I would like to appreciate Mr. Shusil Pokhrel, Trainee Assistance for providing us the experience about the teller cash management in the bank. Finally I would like to express thank for all the staff of the CBIL Ghorahi Branch for behaving very friendly and we are treated like the family of the bank.

Executive Summary
Victoria International College is running BBA since 2009 for the first time in Mid-western region. Established by the exe-British Army which is running Gorkha International Higher Secondary School in Ghorahi and Gorkha Public in Tulsipur Dang. The Gorkha Education group is working in various sectors like as Health and Education Sector Successfully from past years. Victoria International College is affiliated by Pokhara University and running three batches in Ghorahi Lohasur Dang and is also in process of recruiting the fourth batches. Pokhara University has made the course of internship in 6th semester for the degree of BBA. For the period of 2 months I was placed in the CBIL Ghorahi Branch. This report includes the activities performed at the cash department. This section includes the details of the cash receipt, cash payment, mobile bill payment, ABBS, cheque clearance, etc. The report also includes the experience gained in marketing for the bank and the problems encountered during the internship period. This report has been prepared by self observation and the collection of secondary reports. The CBIL Ghorahi has greatly captured its target market. At the starting it was very weak and now it is being very strong performer bank of Ghorahi. It is increasing its customer day by day. The customers are also satisfied by the service provided by the bank. Its deposit and lending is also in increasing tendency. For financial institution the earning is the deviation between the deposit interest to be paid and the interest earned by lending, and those incomes which generates from the operational activities (The charge for cheques, ATM issuances, SMS banking, ABBS Charges, Money Transfer Charge, etc) Increasing of lending is also not good for bank due to the risk of collection. So the bank is able to collect almost interest of the lending which is very good indicators for bank.

References: Appendices ACKNOWLEDGEMENT This research study is written as a partial requirement for the degree of Bachelor Of Business Administration (BBA). I have drawn mainly primary along with secondary information. However, the study is subjected to various limitations and limited time available to do the research study. First of all I am grateful to K.B. Chaudhary, Coordinator of BBA program, for providing me the golden opportunity to do the internship at Citizen’s Bank International Limited Ghorahi Branch, as per the requirement for the course of BBA. I would like to appreciate Mr. Suman Hamal, Branch Manager of CBIL, Ghorahi Branch for providing environment for doing the work as assigned us. Similarly, I would like to express a deep sense of gratitude to Mr. Shambhu Karki, Office in Charge for monitoring our work in the bank. I would like to indebted thank for Bipin Poudel, Credit and Marketing Officer for providing the overview of loan process and marketing. At the same time I would like to sincerely thank to Mr. Arjun Sharma Junior Assistance of CBIL Ghorahi who has facilitated us for working properly in the CSD. He taught us how to deal with the customers and develop the level of confidence in front of others similarly I would like to appreciate Mr. Shusil Pokhrel, Trainee Assistance for providing us the experience about the teller cash management in the bank. Finally I would like to express thank for all the staff of the CBIL Ghorahi Branch for behaving very friendly and we are treated like the family of the bank. Executive Summary Victoria International College is running BBA since 2009 for the first time in Mid-western region. Established by the exe-British Army which is running Gorkha International Higher Secondary School in Ghorahi and Gorkha Public in Tulsipur Dang. The Gorkha Education group is working in various sectors like as Health and Education Sector Successfully from past years. Victoria International College is affiliated by Pokhara University and running three batches in Ghorahi Lohasur Dang and is also in process of recruiting the fourth batches. Pokhara University has made the course of internship in 6th semester for the degree of BBA. For the period of 2 months I was placed in the CBIL Ghorahi Branch. This report includes the activities performed at the cash department. This section includes the details of the cash receipt, cash payment, mobile bill payment, ABBS, cheque clearance, etc. The report also includes the experience gained in marketing for the bank and the problems encountered during the internship period. This report has been prepared by self observation and the collection of secondary reports. The CBIL Ghorahi has greatly captured its target market. At the starting it was very weak and now it is being very strong performer bank of Ghorahi. It is increasing its customer day by day. The customers are also satisfied by the service provided by the bank. Its deposit and lending is also in increasing tendency. For financial institution the earning is the deviation between the deposit interest to be paid and the interest earned by lending, and those incomes which generates from the operational activities (The charge for cheques, ATM issuances, SMS banking, ABBS Charges, Money Transfer Charge, etc) Increasing of lending is also not good for bank due to the risk of collection. So the bank is able to collect almost interest of the lending which is very good indicators for bank.