Bus405
QUESTION 1
a) what is a business process?
Business process is a set of logically related business activities that combine to deliver something of value (e.g. products, goods, services or information )to a customer. Business process can also be said to be a structured, measured set of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how work is done within an organization, in contrast to a product focus’s emphasis on what. A process is thus a specific ordering of work activities across time and space, with a beginning and an end, and clearly defined inputs and outputs: a structure for action. ... Taking a process approach implies adopting the customer’s point of view. Processes are the structure by which an organization does what is necessary to produce value for its customers.
b)with the aid of a diagram, describe business process and functional departments. b)wi
A typical high level business process such as ‘develop market’ or ‘sell to customer’ describes the means by which the organisation provides value to its customers, without regard to the individual functional departments that might be involved. E.g. account department. As a result business process represent an alternative and in many ways more powerful way of looking at an organisation and what it does than the traditional departmental or functional view. While in most large organisations business process are structured into divisions and departments that are dedicated to performing specific functions and staffed with personnel who are expect at those functions. A traditional organisational chat generally organises activities according to functional units. However dividing task vertically according to functional divisions is not the best way to optimise the process itself.
c)Discuss the key components of a typical business process model
The key components of a typical business process model are:
THE SET OF PROCESSES AND
a) what is a business process?
Business process is a set of logically related business activities that combine to deliver something of value (e.g. products, goods, services or information )to a customer. Business process can also be said to be a structured, measured set of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how work is done within an organization, in contrast to a product focus’s emphasis on what. A process is thus a specific ordering of work activities across time and space, with a beginning and an end, and clearly defined inputs and outputs: a structure for action. ... Taking a process approach implies adopting the customer’s point of view. Processes are the structure by which an organization does what is necessary to produce value for its customers.
b)with the aid of a diagram, describe business process and functional departments. b)wi
A typical high level business process such as ‘develop market’ or ‘sell to customer’ describes the means by which the organisation provides value to its customers, without regard to the individual functional departments that might be involved. E.g. account department. As a result business process represent an alternative and in many ways more powerful way of looking at an organisation and what it does than the traditional departmental or functional view. While in most large organisations business process are structured into divisions and departments that are dedicated to performing specific functions and staffed with personnel who are expect at those functions. A traditional organisational chat generally organises activities according to functional units. However dividing task vertically according to functional divisions is not the best way to optimise the process itself.
c)Discuss the key components of a typical business process model
The key components of a typical business process model are:
THE SET OF PROCESSES AND